Sounds good , well its probably to best to take care of customer service issue off the forum... 

If you want to send it back, Ill see what i can do with it buddy.  and for your troubles, ill even send back a cap kit for that CC board your working on, and a parts board with Q1 and other parts you might need for it.  Sounds to me like maybe a cap got installed backwards, or a wire/solder joint that connects to the crt neck board.