I tried the "call Applecare" last year. My very first call, I got someone who said "sure, I just need the serial number so I can figure out which model you have." (And it was going to be $10 shipping *PER DISC* in the set.) Sadly, I didn't have the serial number on me.

I called four more times over the next week, and never got anyone who knew anything about that. I tried many different departments, education, business, consumer. On one call, I was transferred around four times. The best answer I got later was "use Sheepshaver."