I also bought from same eBay seller and had payment refunded! I also ended up buying from UK from here: http://www.electronicrepair.org.uk/webstore/index.php?main_page=product_info&cPath=47_22&products_id=58

Noticed on the back of Q10 there was a bit of plastic that ended up crumbling.. is Q10 supposed to be insulated from the heatsink?