AHHHHHHHHHHHHH! Okay! Yes you DO NEDD A NEW ISP!, I don't know about in the UK, but judging from your "shame" tags, I'm assuming they suck there too. Here in the US, the trulely knowedgable want them to die (IMHO , but a standard ISP is both more reliable and cheaper. This summer I worked ata Summer cam and we used aol since we could exploit their first three months free offer and have access control, so the staff could have internet. Except, in cases like that, It's scenarios like that and where (as it sounds like it is in your case)they're the only reliable ISP, My personal opinion of AOL is that it's for idiot's who don't realize they can get the same "services" AOL has, for free from another ISP. I mean who really needs to pay $22.00 a month (US) for AIM???