I tried to return some Christmas lights we didn't use to Lowe's last weekend. I was told that even though I had a receipt and the packages were obviously unopened, store poloicy was no returns on Christmas items after Christmas. When I tried to speak with a manager and point out to him that this policy was not printed on my receipt or posted anywhere in the store he just replied "It doesn't have to be. That's just the way it is" and walked away. It was only a matter of about $25 and usually I wouldn't worry about it but his attitude bothered me so I sent an email to corporate management that night and 1st thing Monday morning I recieved a phone call from the store manager apologizing and offering me a full refund. Sometimes it pays to be assertive and a bit of a pain in the a$$ to get what you know is coming to you.