Apple online has terrible shipping. The past three things I've been from them (in the UK) has been delayed because they don't put the post-code on the destination address. Meaning I have to order, wait for it to reach the depo and then ring the company up and tell them where to send it, usually adding 2-3 days wait. And each time I talk to the companies they say it's a regular occurrence with Apple.

So you're not alone in "WTF!" moments.