Point of interest...
I called Dell customer support regarding the recent coupon code bringing the price of the 24" widescreen LCD to $780.
I explained that I was still within the 21 day return policy and that I had paid $899 for the two I had and requested that they refund me the roughly $119 for each. To be honest, I didn't really expect them to, but I figured I had nothing to lose. I spoke with one rep for a while and he said that Dell's policy on price matching only applies to full systems and not to single peripherals like displays. What *did* bother me is that when I explained that I was well within my rights to return the two I had for a full refund and then simply reorder two for the lower price, he still wouldn’t budge. At this point I politely explained that I understood that he was just doing his job and that I'd like to speak to a supervisor. After telling me that I would receive the same answer I was transferred to a woman who did, indeed, recite the same policy, despite the logic of my return scenario.
"Why have to deal with two open box returns when you can just save both of us the hassle and refund the difference?" I asked.
Nope. But as a gesture of good faith they issued me a $100 coupon good for any purchase. I figured this was better than nothing. Maybe the next time they offer a 10K SATA drive for a low price I'll use the coupon and snatch one.
Is there a moral to this story? Not really, I guess, except that if you really are intent on paying bottom dollar, be prepared to wait until the price comes down rather than go for the first rebate you see. I don't regret getting my Dells when I did as I needed them at the time.
Just thought you folks might be interested in this.
I called Dell customer support regarding the recent coupon code bringing the price of the 24" widescreen LCD to $780.
I explained that I was still within the 21 day return policy and that I had paid $899 for the two I had and requested that they refund me the roughly $119 for each. To be honest, I didn't really expect them to, but I figured I had nothing to lose. I spoke with one rep for a while and he said that Dell's policy on price matching only applies to full systems and not to single peripherals like displays. What *did* bother me is that when I explained that I was well within my rights to return the two I had for a full refund and then simply reorder two for the lower price, he still wouldn’t budge. At this point I politely explained that I understood that he was just doing his job and that I'd like to speak to a supervisor. After telling me that I would receive the same answer I was transferred to a woman who did, indeed, recite the same policy, despite the logic of my return scenario.
"Why have to deal with two open box returns when you can just save both of us the hassle and refund the difference?" I asked.
Nope. But as a gesture of good faith they issued me a $100 coupon good for any purchase. I figured this was better than nothing. Maybe the next time they offer a 10K SATA drive for a low price I'll use the coupon and snatch one.
Is there a moral to this story? Not really, I guess, except that if you really are intent on paying bottom dollar, be prepared to wait until the price comes down rather than go for the first rebate you see. I don't regret getting my Dells when I did as I needed them at the time.
Just thought you folks might be interested in this.