Applecare Sucks! (15" g4 pb) — #25
I'm not expecting apple to fix my dent, or any damage I may have caused. I just want them to fix their manufacturing faults because I paid $2k+ for a notebook with a functioning hi…
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Applecare Sucks! (15" g4 pb) — #26
Hey all, I finally decided to join the forums here. Long time Apple user that has been reading around here alot since MacWorld this year.
Anyway, having previously worked for a s…
Applecare Sucks! (15" g4 pb) — #27
Quote:
Originally Posted by gyneric
I'm not expecting apple to fix my dent, or any damage I may have caused. I just want them to fix their manufacturing faults because I paid $2…
Applecare Sucks! (15" g4 pb) — #28
Quote:
Originally Posted by Big Mac
Next time, buy Safeware insurance. . .
SECOND THAT!
Safeware has alwyas been good to me..... I had a broken hinge on a TIPB and they re…
Applecare Sucks! (15" g4 pb) — #29
Quote:
Originally Posted by gyneric
I'm not expecting apple to fix my dent, or any damage I may have caused. I just want them to fix their manufacturing faults because I paid $2…
Applecare Sucks! (15" g4 pb) — #30
dissappointed:
I don't feel that what my brother did was necessarily the right thing to do, but it worked. Personally I think neglecting to tell Apple the whole truth is better tha…
Applecare Sucks! (15" g4 pb) — #31
I know a number of people who have had the most unbelievable problems with Applecare - and yes, it's definitely worse in the stores than direct on the phone. Gyneric, you should d…
Applecare Sucks! (15" g4 pb) — #32
Quote:
Originally Posted by rickrobin
I know a number of people who have had the most unbelievable problems with Applecare....
How does anything you just said relate to his…
Applecare Sucks! (15" g4 pb) — #33
The best advice is to avoid the "geniuses" and communicate with apple via e-mail. Try to sound rational and reasonable and explain why the hinge should be repaired and point out t…
Applecare Sucks! (15" g4 pb) — #34
Quote:
Originally Posted by rickrobin
I had an iBook HD fail catastrophically within 16 months. If I had Applecare, Apple would only have given me another 40gig, 4200rpm drive …
Applecare Sucks! (15" g4 pb) — #35
Odd, my experineces with Apple service have been very good. I call with a problem, they overnight a box to me at the address I specify, I send it back, and the next day they send m…
Applecare Sucks! (15" g4 pb) — #36
Quote:
Originally Posted by rickrobin
I know a number of people who have had the most unbelievable problems with Applecare - and yes, it's definitely worse in the stores than di…
Applecare Sucks! (15" g4 pb) — #37
my first mac was a g3 ibook, with the infamous logic board issues. needless to say i've dealt with genius' and applecare many times. applecare via phone has always been far more he…
Applecare Sucks! (15" g4 pb) — #38
This is a little unrelated, but are the new MacBook's made with the same material as the Aluminum Powerbooks? Is it save to assume that they will also dent easily? I've had an iBoo…
Applecare Sucks! (15" g4 pb) — #39
I agree they suck. I got a 17" PB Rev A with a bad DVI port, sent it in to be repaired, told me they couldn't reproduce the problem. I have since tried it with many different DVI c…
Applecare Sucks! (15" g4 pb) — #40
Quote:
Originally Posted by Enigmaaron
First off do not use the Apple store for AppleCare service.
Enigmaaron brings up a good point right here.
Gyneric, I have had to u…
Applecare Sucks! (15" g4 pb) — #41
if someone pays $350 or whatever the cost of applecare may be, a small dent shouldn't be a factor in any repair/warranty issue. i do expect a company like apple to stand behind th…
Applecare Sucks! (15" g4 pb) — #42
Quote:
Originally Posted by markus
if someone pays $350 or whatever the cost of applecare may be, a small dent shouldn't be a factor in any repair/warranty issue. i do expect a…
Applecare Sucks! (15" g4 pb) — #43
Not all Mac Geniuses suck.
But yeah, if you dent the crap out of your stuff, the warranty is over. The good part is that when you pay for a repair with accidental damage, the way…
Applecare Sucks! (15" g4 pb) — #44
Quote:
Originally Posted by gyneric
I'm making this post is case anyone has had an experience similar to mine, and maybe they'll know what to do. So bear with me...
I purchased…
Applecare Sucks! (15" g4 pb) — #45
I think you would win a court case here. The first damage to the powerbook was caused by the faulty hinge.. any damage done after that is at least partially due to the broken hinge…
Applecare Sucks! (15" g4 pb) — #46
Its not the whole industry. My brother tripped over the powercable of my Thinkpad T42 and it fell about 7 feet and broke a corner of the laptop. I called Lenovo, and they fixed it…
Applecare Sucks! (15" g4 pb) — #47
Quote:
Originally Posted by morffius
Its not the whole industry. My brother tripped over the powercable of my Thinkpad T42 and it fell about 7 feet and broke a corner of the la…
Applecare Sucks! (15" g4 pb) — #48
Quote:
Originally Posted by gyneric
I don't think you understand the problem here. Apple sold me a broken product. They promised me that it would be fixed, just after all of the…
Applecare Sucks! (15" g4 pb) — #49
Quote:
Originally Posted by slffl
I agree they suck. I got a 17" PB Rev A with a bad DVI port, sent it in to be repaired, told me they couldn't reproduce the problem. I have sin…