There's a reason why most PB repairs are handled via mail-in. Takes about a week. Things aren't any faster at an Apple Store. At any rate, your dropping the PB and denting it (alo…

Quote: Originally Posted by gyneric Thanks to all of the users who have been understanding. I dont think I made it very clear; I am away at college and I can't just drive to an…

I find it a little ridiculous to assume that a dent caused any certain problem. They should have to prove to you that the dent caused the problem before they summarily dismiss you…

here's what you should do: Call apple explain the situation again and if they give you the same response... bitch... ask to speak to their supervisor and keep going on and on abou…

Does this mean that the presence of a dent voids any possible repairs through Applecare? I have a small hardly noticeable dent that was the result of some keys dropping on my noteb…

It's common practice -- not just Apple, but many manufacturers. They jump up and down in the warranty terms about what is and is not covered for a reason. It's not an "excuse" of…

"but you can't reasonably expect a company like Apple to believe that one problem on a poorly-cared for laptop is their fault as opposed to yours. If you can get the appropriate do…

by the way... a friend of mine's powerbook hard drive died within the first 6mo... she sent it into apple for repair under applecare, but it was taking forever. When her dad calle…

Quote: Originally Posted by gyneric I'm making this post is case anyone has had an experience similar to mine, and maybe they'll know what to do. So bear with me... About two w…

Quote: Originally Posted by dissapointed Very unlucky? Dude, a computer is a high tech, complex piece of electronic equipment. If you drop it, or it slides off a seat, stuff br…

Next time, buy Safeware insurance. . .

Forget about the court. Are you a lawyer, or just listening to the ones that live in the dorm? You have no case here. You originally went in for the hinge. You come back, but no…

Quote: Originally Posted by gyneric I don't think you understand the problem here. Apple sold me a broken product. They promised me that it would be fixed, just after all of the…

I'm not expecting apple to fix my dent, or any damage I may have caused. I just want them to fix their manufacturing faults because I paid $2k+ for a notebook with a functioning hi…

Hey all, I finally decided to join the forums here. Long time Apple user that has been reading around here alot since MacWorld this year. Anyway, having previously worked for a s…

Quote: Originally Posted by gyneric I'm not expecting apple to fix my dent, or any damage I may have caused. I just want them to fix their manufacturing faults because I paid $2…

Quote: Originally Posted by Big Mac Next time, buy Safeware insurance. . . SECOND THAT! Safeware has alwyas been good to me..... I had a broken hinge on a TIPB and they re…

Quote: Originally Posted by gyneric I'm not expecting apple to fix my dent, or any damage I may have caused. I just want them to fix their manufacturing faults because I paid $2…

dissappointed: I don't feel that what my brother did was necessarily the right thing to do, but it worked. Personally I think neglecting to tell Apple the whole truth is better tha…

I know a number of people who have had the most unbelievable problems with Applecare - and yes, it's definitely worse in the stores than direct on the phone. Gyneric, you should d…

Quote: Originally Posted by rickrobin I know a number of people who have had the most unbelievable problems with Applecare.... How does anything you just said relate to his…

The best advice is to avoid the "geniuses" and communicate with apple via e-mail. Try to sound rational and reasonable and explain why the hinge should be repaired and point out t…

Quote: Originally Posted by rickrobin I had an iBook HD fail catastrophically within 16 months. If I had Applecare, Apple would only have given me another 40gig, 4200rpm drive …

Odd, my experineces with Apple service have been very good. I call with a problem, they overnight a box to me at the address I specify, I send it back, and the next day they send m…

Quote: Originally Posted by rickrobin I know a number of people who have had the most unbelievable problems with Applecare - and yes, it's definitely worse in the stores than di…