Maybe make a demo movie with Snapz Pro? That seems like the quickest way to do what it sounds like you want to do.

I have been considering doing something like that. What I was considering was assembling multiple video captures into a Flash and then building a Text instructions over lay and vi…

yea that would work. but i would search for a better video taking program maybe.

Quote: Originally Posted by ThePhoenix We already have 5 Powerbooks. But what I am looking for is something that I can build instructions into as a tutorial. It is great to us…

There's a "Help" menu in Mac OS X, it's pretty useful. You could direct your users towards it and that ought to solve most problems. If your users can't figure out the interface,…

Quote: Originally Posted by registered_user There's a "Help" menu in Mac OS X, it's pretty useful. You could direct your users towards it and that ought to solve most problems.…

Then the best route to take would probably be the following: - Take advantage of the resources already available online. Perhaps create a "links" page organized by Mac OS X topics…

Quote: Originally Posted by ThePhoenix Thank you for your attempt to help. However the Help menu is not going to be nearly enough. For an end user it is one thing to tell them…

Quote: Originally Posted by genevish Sounds like you need to have a basic tutorial of how to navigate various parts of the Mac OS ("Click the Apple menu. Select System Preferen…

You could use the new Flash platform and build your own interface like those found in Dashboard but they have that aqua feel.

Well with all the stories i read there, it can be either a nightmare or a dream with story with Apple. Before getting into Apple products, i owned 3 Dells, never had any problems …

Apple's customer service is among the best I have had to deal with. Anytime I have had to call for a hardware issue I have had someone on the other end within 2 minutes. I'm not st…

Apple's customer service was rated No#1 http://www.consumerreports.org/main/...=1116459925734

It's a good thing that Apple's customer service is still rated so highly, because I have been thoroughly unimpressed by their tier one techs. Whether they originate in India or Ame…

I love Apple computer and I ALWAYS buy their extended warranty and they ALWAYS go out of their way to help. That is one of the reasons that I buy Apple computers. The only other …

2,530,000 similar complaints now... But 9,610,000 for "apple computer problem" Perhaps you should try another rhetorical flourish?

of course, it's 42,500,000 responses for "windows problem"

14,300,000 for "PC died."

Actually if you enclose it in quotes Dell 3350 Apple 45 I think people just have a lot of problems and a lot of computers on the internet Either way Apple customer service is g…

You get'em. Maybe they should make a mini-long-commerical-spoof on Dell? Call it: "A nightmare on Dell Street"?

Quote: Originally Posted by kymacman After what I have gone through today, I vow that I will NEVER buy another Dell computer again. I have a 4th gen. 15" powerbook, and two Del…

By the way the Dual 2.3 is a great solution

Well if you understood how the tier process works in most companies....... believe it or not there are customers that would call support.... and find out they didn't plug the power…

Dell's support is aka New Delli. Its all outsourced to India. I have no problems with outsourcing. However the ability to understand the people is a necessity. Whatever country …

mmmm hmmmm. -Owl