ARD 2.0 Admin Guide

Apple Remote Desktop Administrator’s Guide Version 2.0  Apple Computer, Inc. © 2004 Apple Computer, Inc. All rights reserved. The owner or authorized user of a valid copy of Apple Remote Desktop software may reproduce this publication for the purpose of learning to use such software. No part of this publication may be reproduced or transmitted for commercial purposes, such as selling copies of this publication or for providing paid for support services. The Apple logo is a trademark of Apple Computer, Inc., registered in the U.S. and other countries. Use of the “keyboard” Apple logo (Option-Shift-K) for commercial purposes without the prior written consent of Apple may constitute trademark infringement and unfair competition in violation of federal and state laws. Apple, the Apple logo, AirPort, AppleScript, AppleTalk, AppleWorks, FireWire, iBook, iMac, Keychain, Mac, Macintosh, Mac OS, PowerBook, QuickTime, and Xserve are trademarks of Apple Computer, Inc., registered in the U.S. and other countries. eMac, Finder, iCal, Rendezvous, and Safari are trademarks of Apple Computer, Inc. Adobe and Acrobat are trademarks of Adobe Systems Incorporated. Java and all Java-based trademarks and logos are trademarks or registered trademarks of Sun Microsystems, Inc. in the U.S. and other countries. UNIX is a registered trademark in the United States and other countries, licensed exclusively through X/Open Company, Ltd. 019-0157 5/12/04 3 Contents Preface 5 About This Book 5 What Is Apple Remote Desktop? 5 Using This Guide 7 Where to Find More Information About Apple Remote Desktop Chapter 1 9 Using Apple Remote Desktop 9 Administering Computers 18 Supporting Users 23 Finding More Information Chapter 2 25 Setting Up 25 System Requirements for Apple Remote Desktop 26 Setting Up an Apple Remote Desktop Administrator Computer 28 Setting Up Client Computers With Mac OS X 10.2 Installed 32 Setting Up Client Computers With Mac OS X 10.3 Installed 36 Creating a Custom Client Installer 38 Understanding Access Types 44 Considerations for Managed Clients 44 Configuring the Administrator Software 48 Setting Up the Network 49 Getting the Best Performance 50 Maintaining Security Chapter 3 53 Administering Computers 54 Finding and Adding Clients to ARD Computer Lists 57 Making and Managing Lists 58 Installing Software Using ARD 62 Upgrading Software 63 Copying Files 66 Creating Reports 77 Maintaining Systems 79 Managing Computers 84 Automating Functions 3 Chapter 4 93 Interac…