Text content (OCR)
New Columns: Internet « Media ¢ Secrets © Plus More!
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You are in
Microsoft® Word 6.0.1.
Your mind
Is racing.
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Are racing
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You begin a new
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You created.
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An entire phrase.
Automatically.
Until you have finished.
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Nf In U And the block of words
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Microsoft
[iitere 90 vou want 10 co TOON]
Fast PCT and NuBus Expansion
Accelerated 64-bit PCL Video ant Fast NE
Oo 3 Front Accessible Drives for optional
Quad-Spin (4X) CD-ROM, lomega Zip,
lomega Jaz, or SyQuest EZ-135
© Easily upgradeable Plug & Play
CPU daughtercards featuring the
PowerPC 604 at 120, 132 and 150MHz
@ Fast PCI 3-slot expansion
Need NuBus? Get both PCI and NuBus
with Power Computing's STARGATE
Choose either 3 PCI slots or 2 PCI and
2 NuBus slots - allows you to reconfigure
at any time from NuBus to PCI
Eight DIMM slots for up to 512MB of
RAM using 64-bit DIMMS with fast
interleave memory; Socketable High
Performance L2 DIMM Cache Slot allows
for either 256K, 512K or 1MB
Internal Fast SCSI Bus (up to 10MBs/sec)
and external SCSI Bus (up to SMB/sec) as
well as Internal Drive Bays for additional
storage
Accelerated 64-bit PCI VRAM video
graphics card with both Mac 15-pin
and SVGA connectors (2MB of VRAM
upgradeable to 4MB)
30 day money back,
Love-Me-Or-'m-History guarantee.
9 PowerComputing Toll-free lifetime technical support.
12337 Technology Bivd., Austin, TX 78727-6104 1, 2, or 3-year on-site service
tel. 512/258-1350 fax. 512/250-3390. available, starting at $49,
Check out our Web site: http://www.powercc.com
Internet: info@powerce.com
ple, Macintosh and Mac ae registered trademarks, and the Mac OS foi trademark of Apple Compute nc. Powerave i a trademark of Power Computing Corporation,
‘A otor brand o product names ae the propery o thir respacve holders. Prices and specications are valid inthe US only and subject to change without notice.
Editor’s Rav
“Considering the purchase of
a PowerMac?...We strongly
recommend that you take a
serious look at what Power
Computing has to offer.”
MacUser Aug 95
“They might as well
have come from Apple -
the performance and
compatibility are that good.”
‘Macworld Aug 95
“..an excellent Mac
alternative, whether or
not you are pinching
your pennies.”
‘PC Magazine- Aug 95
“Power Computing’s
‘systems match their
PowerMac counterparts
for speed and compatibility
and are every bit as good
as a dyed-in-the-wool
Macintosh.”
Infowortd- June 95
16MB RAM (512MB Max RAM)
Optional 256K, 512K, or 1MB Cache
1,0GB 11ms SCSI Hard Drive
Quad-Speed (4X) CD-ROM Drive
3 Fast PCI Expansion Slots
Built-in Ethernet (10Base-T & AAU!)
64-bit PCI Graphics w/2MB VRAM
Internal Fast SCSI at 10MB/sec.
Extended Keyboard & Mouse
$3199
PowerWave 604/150 Hot Pick
150 MHz PowerPC™ 604
16MB RAM (512MB Max RAM)
512K Level 2 Cache (1MB Max)
1.0GB 11ms SCSI Hard Drive
14 inch .28 DPI Monitor
Quad-Speed (4X) CD-ROM Drive
3 Fast PCI Expansion Siots
Built-in Ethernet (10Base-T & AAU!)
64-bit PCI Graphics w/2MB VRAM
Internal Fast SCS! at 10MB/sec.
Extended Keyboard & Mouse
$4799
ORDER DIRECT AND SAVE
1-800-410-7693
PowerWave 604/132 Hot Pick
132 MHz PowerPC™ 604
16MB RAM (512MB Max RAM)
256K Level 2 Cache (1MB Max)
1.0GB 11ms SCSI Hard Drive
Quad-Speed (4X) CD-ROM Drive
3 Fast PCI Expansion Slots
Built-in Ethernet (10Base-T & AAU!)
64-bit PCI Graphics w/2MB VRAM
Internal Fast SCSI at 10MB/sec.
Extended Keyboard & Mouse
$3699
PowerWave 604/150 XL
150MHz PowerPC™ 604
‘24MB RAM (512MB Max RAM)
512K Level 2 Cache (1MB Max)
1,0GB 11ms SCSI Hard Drive
15 inch Sony Monitor
Quad-Speed (4X) CD-ROM Drive
3 Fast PCI Expansion Slots
Built-in Ethernet (10Base-T & AAU!)
64-bit PCI Graphics w/2MB VRAM.
Internal Fast SCS! at 10MB/sec.
Extended Keyboard & Mouse
$5499
PowerWave 604/132 MultiMedia
132 MHz PowerPC™ 604
24MB RAM (512MB Max RAM)
256K Level 2 Cache (1MB Max)
1.0GB 11ms SCSI Hard Drive
14 inch .28 DP! Monitor
Quad-Speed (4X) CD-ROM Drive
3 Fast PCI Expansion Slots
Built-in Ethernet (10Base-T & AAU!)
64-bit PCI Graphics w/2MB VRAM
Extended Keyboard & Mouse
$4299
OVER $900 OF FREE SOFTWARE
BUNDLED WITH EV TEM
Mac OS 7.52
Insignia’s Soft Windows 2.0 60 day trial
‘Now Utilities, Now Up-to-Date, Now:
Contact, intuit's Quicken, FWB HardDisk
Toolkit PE, CD-ROM Toolkit, ClarisWorks,
America Online, 250 Bitstream Fonts
‘Since Power Computing is the
manufacturer, you can customize
your RAM, hard drive, video
‘and monitor options — just call.
@© PowerComputing
MORE POWER TO You:
Circle 161 on reader service card
MacWOrie
96
110
114
124
Features
The Best Mac for the Job
BY GALEN GRUMAN Macworld
Lab puts together six perfect s
fc 's users, from busi-
ness execs to road warriors.
How Each Mac Stacks Up
BY MACWORLD LAB STAFF
Expanded, real-world benchmark
data on each perfect system.
Is the Mac Still the Easiest
to Use?
BY HOWARD BALDWIN Weall
know what they say, but is Win-
dows 95 really as easy to use as a
Mac? We roll up our
some in-depth usability tes
find out.
The Publishing Face-Off
BY OLAV MARTIN KVERN AND
steve RoTH Desktop publish-
ing has long been the cornerstone
of Mac superiority. Is the Mac still
the reigning king of DTP, or is it
time to hand the crown over to
Windows 95?
Awealth of
support for Apple's
Colorsyne 2.0
color-management
software in
News, page 45.
4 February 1996 MACWORLD
38
“41
46
47
48
THE MACINTOSH® AUTHORITY FEBRUARY
News
Macintosh Quality #1
Why today’s computer users rate
Apple number one.
Internet Watch
Better sound with RealAudio 2.0
* NetCruiser for Mac, and more.
Special Report
Digital Video Gets Religion
High-end PCI-based digital video
cards finally ship.
Exclusive
More PowerBook Woes
Factory fire and circuitry problems
continue to plague the 5300's.
Systems Watch
Copland, OpenDoc move closer
to reality, and more.
19
27
33
268
1996
Opinion
Letters
State of the Mac
BY ADRIAN MELLO Macworld’s
new look.
The Desktop Critic
BY DAVID PoGue Finding
love, happiness, and a good phone
line overseas,
Viewpoint
BY CARYN JAMES
new villain.
Hollywood's
135
139
145
151
154
162
Secrets
Secrets of the Find File
Command
BY JOSEPH SCHORR A smor-
gasbord of Find File features puts
your Mac to work for you.
Quick Tips
BY LON POOLE
and shortcuts.
NetSmart
BY MATTHEW HAWN
Clickand
wait, click and wait—the culprits
behind online delays.
Media
Media
By JIM HEIO What's in store
for video, audio, and interactive
production.
Publishing Workshop
BY DAVID BLATNER ‘Thetaoof
resolution.
Graphics Workshop
BY CATHY ABES Howtorender
realistic terrains with KPT Bryce.
SING
February 1996. Vohime 2, Number? Muon S5NO7A S647 ep
ened mem by Macworld Conmankatons, ne rl and nest
165 Subcpton ates $90 12 hes, 4024s a $90 or
26 toes, Foreign orders must be rep a US. fan wt tonal
tage Ad S18 per yur for pong for Cana and Meno néncrba
‘Ai $69 pr yu for postage to a cher counts Seconda postage
aid at Sun Fancco, Calo, and at ations mating fice.
Postmaster Snares angst ce, PO, Bon 54529, our
165
MW
169
175
Is the Mac still
the best DTP platform?
Our experts debate,
page 124.
Buyers’ Tools
Full-Size Color Displays
BY PETER M sToLLeR Our
panel of experts judge 13 two-page
monitors for brightness, contrast,
and color to separate the perfor-
mance winners from the pack.
Consumer Advocate
BY TOM NeGRINO Up close
and personal with user groups, and
the services that can save you
money and hassles.
Star Ratings
Macworld’s ratings for hundreds of
hardware and software products at
a glance.
page 54.
ON THE COVER
Photo by Pau Franz-Moore
71
74
MACWORLD
Reviews
**KK/7.6 PowerWave 604/120;
“FHHKIT.S PowerWave 604/132;
*&**/7.7 PowerWave 604/150
NuBus/PCI clone systems
&&**/8.9 Speed Doubler 1.0.2
Operating system enhancement
**&**/8.3 Kai's PowerTools 3.0
Photoshop plug-ins
*4#/5.9 PowerBook 5300c
Portable computer
***/6.7 WordPerfect 3.5
Word processor
**KK/8.6 PressView 21 SR
Professional-quality display
***K/8.3 Quicken Deluxe 6
Personal financial and investment
software
ee */8.0 Claris Impact 2.0
Business-graphics software
*%**/6.0 Desktop GlidePoint;
***K/7.0 QuePoint Il;
**/43 TouchPad
Input devices
***KI7.3 DrawTools 1.0
Graphics extensions collection
*kKK/72 QX-Tools 1.0
Quark XTension collection
ok #/8.1 Macromedia
FreeHand 5.5
Draw program
ee#/5.4 HP Copyset M
Color copier and ink-jet printer
*/15 Chagall 2.0.2
Painting and image-editing
application
**K/6.2 At Ease 3.0
Desktop alternative
*KKK/S3 StatView 4.5
Statistics and graphing package
wKKKIT.A SPSS6.1
Statistical software
**/6.9 Boris Effects 1.01
Video-effects plug-in
***/5.0 Tracer 1.0
Autotracing software
***/54 SCSI PowerPlug Il
Aid for swapping SCSI devices
x k/8.4 SCSI Director Pro 4.0
Formatting and testing utility
%**/6.9 Quicken Family
Lawyer 6.0b
Personal legal software
4OIKIT gor Pro 2.0.4
Scientific graphing system
**K/7.0 Tools Plus 2.6
Programmers’ tool kit
AKK/B.0 LS FORTRAN 1.1
‘Compiler program
February 1996 5
WHAT C
OULD YOU DO WITH A
LASER PRINTER THAT
rm
All prices tested ree pices: Der rices may vary nose an "Str Ding Extraedinay Thing are tara of Tees rates. The 8930 fos rine dos ot nla Adobe Pet Stp and not Eney Stat
of Adak Sj Ine, Wika ia regiter tadematkof Mit Corporation PC. ie trademak of Henle Pack. TT a detent these prods meet the Enry Star pienso energy eficency, "Bae wn ing
MICROLASER 600
UNDER $900
600 dpi, 5 ppm, PostScripe
Windows/DOS/Mac
compat
‘ MICROLASER PRO/8 . MICROLASER.
| a=} UNDER $1,300 Rowsnbnog@
600 dpi, 8 ppm, UNDER $1,
i —a ce = __ 600 dpi, 12 ppm, PostScripe,
i PostScript,
i Windows/DOS/Mac ] ‘Windows/DOS/Mac
B compatible
Adobe PostScript
PCL5e emulation
paper capacity
Pro Network option
MICROLASER
UNDER $1.300
compatil
PCLSe emulation
sheet paper capacity
Pro Net
cola Ma reiterate Commac I
7 centage x 500 sheet oer 5 yas fo TI PowerPral
f
Windows/DOS/Mae
compatible
INTRODUCING THE
TI MICROLASER™ PRO SERIES.
STARTING AT UNDER $1,300.
Heavy duty printers that work with uncompromising
performance are quite noteworthy. Those that pay for
themselves are quite extraordinary.
And to appreciate the new TI
microLaser Pro Series, start by looking at
the obvious, the price. Then, consider
what many overlook, cost of operation.
TI understands that over the lifetime of your printer,
these costs can run into the thousands. That's why
they designed a unique two-piece toner cartridge and
imaging unit. So when one runs out, you won't have
to replace both. Combine that with the consumables’
built-in capacity for longer life, and the savings can
literally pay for the cost of your printer.*
But perhaps most extraordinary — features
like Windows*/DOS/Mac* compatibility (PostScript®
and PCL“5e emulation) and greater paper tray
capacity (500 sheets) come standard on TI's Pro Series.
So why settle for the ordinary? Simply
call 1-800-TI-TEXAS. E-mail: (2ti@msg.ti.com)
Internet: (http://www.ti.com).
3 Texas
INSTRUMENTS
Circle 266 on reader service card
AnthroCarts!
AnthroCarts are so flexible. You
have dozens of shapes and sizes
to choose, plus over 50 accessories
to configure your cart exactly
the way you want.
And they have a Lifetime Warranty!
Made of steel and high density particle
board, these AnthroCarts are as tough as nails.
_e See them all in our catalog, then call
“= <~ _ us direct to order. We'll ship to
you the very next business day!
Call for your
free catalog:
800-325-3841
6:00 AM to 6:00 PM PST, M-F
Anthro Corporation”
Technology Furniture”
10450 SW Manhasset Dr.
A Tualatin, OR 97062
Fax: 800-325-0045
ANTHRO E-mail: sales@anthro.com
Since 1984. Prices from $299. For a lower cost line for the home,
ask for our SOHO catalog. GSA contract. Available for OEM applications.
Anthro, AnthroCart and Technology Furniture are registered trademarks of Anthro.
Macworld
Colin Crawford
Sharon Sanderson
PRESIDENT/PUBUSHER
ASSISTANT TO THE PRESIOENT
‘ner OPERATING OFFICER Stephen Daniels
USINESS MANAGER Lisa Buckingham
FRMANCE ASSISTANT Eos de Feminis
DIRECTOR OF HUMAN ResoURCES Shelly Ginenthal
[EMPLOYEE RELATIONS MANAGER Marisa Chow
NETWORK MANAGER Walker J. Clegg
\s TecHMCIAN Dave Johnson
PROGRAMMER/ANALYST Dave Barrows
[ADMINISTRATIVE ASSISTANT Ginger Von Wening
Christina W. Spence
Pat Murphy
ACCOUNTING/FACILITIES MANAGER ‘Michelle Reyes
Macworld, publched by Macworld Communictions, In, whey owned sub-
sidary of Intemational Osta Group, publsbes 27 lcallanguage editions of
‘Macworld around the wold, Macworld ako sponsors the Macworld Expo in 12
‘tes sound the world and has interest in book and CD-ROM publshing, anne
Services, and intemstions research Headquartered in Boston, ntesona Osta
Croup has annual revenues of more than $1.1 biion and 7200 employees.
publishing subsidiary, IDG Communications, pubes more than 235 newspapers
ld magazines in 65 counties. IOC's wade book dvion, IDG Books Worldwide,
{sthe fastest-growing computer book publsher with 0 percent the top ten se
(ng computer boots, with foreign traitors nove 24 languages. IDG esearch
subs, Intemational Data Corporation (IDO, the leading market-esearch
‘and -analys tem covering the computer eld. exposition management sub-
‘Stary, IDG Expostion Series, runs 64 computer-eiated exibions and confer
fences in over 22 counties intemationsl Dats Grovp’s publeations lacie:
ARGDITNAS Computerword Argentina, Infoworld Argentina; ASS
Computerwodé Hong Kong. PC Weld Hong Kang, Computenwodd Southeast
‘Asia, PC Word Singapore, Computerword Malaysia, PC Work! Malaysia; AUS-
TRALKS Computenora Astras, Antraian PC World, Astaban Macwo, [DG
Sources, Reseller, Network World, Mobile Business Australa, AUSTRA'S
Computerwet Cesteeich, PC Test BELGIUM'S Data News (CIM); ORAZI'S
empaterwodd, Game Power, Super Game, Camere, Mundo aM, Mundo Unix,
PC Weld, BULcARA's Computerworld Bulgara, Edwodd, PC & Mac World
Bulgaria, Network World ‘Blgart; CANADA'S Direct Access, Graduate
CComputenwors, infoCanade, Network Word Canade: CLES Computerword
Informatics; COLOMBIA'S Computerworld Colombia; QECH REPUBLICS
Computerworld, Sektvonika, PC World: DENMARK'S CAD/CAM WORLD,
Communications World, Computerworld Danmark, LOTUS World, Macntost
Produthatlog, Macwosi Danmark, PC Word Danmark, PC Weld Produltgude,
Ditrbutique, Golden Mac, InfoPC, Languages & Systems, Le Guide du Monde
Informatique, Le Monde Informadque, Telecoms & Reseaux: GERMANY'S
Computerwoche, Computeroche Focus, Computerwache Extra, Computerwoche
arieve, Information Management, Macwel. Netrwek PC Welt, PC. Woche,
Pubeh, Unt: GREECES Infoworld, PC Games: HUNGARY'S Alp, Computerworld
SZI, PC Wedd, PC Vilag: NOW'S Computers & Communion, IRELAND'S
Compaterscope (Computerwor); SRARS Computerword israel, PC World
Iara, TALYS Computerworld Itala, Lotus Magazine, Aicword tall,
Networking lala PC World Walt; JAPAN'S information Systems. Word.
Computerword Todty, Nike Pesonal Computing (PCW), Macworld Japan,
Srvc lapan, Windows Wl: KENYA'S East Afncan Computes News; KOREA'S
Computerword Korea, Macworld Kore, PC Worl Koret: MEXCO'S Compt
Eon, Compu Manufactura, Computacon/Punto de Venta, Computerwrid
Mex, Macod3, Mundo Una PC. World, Windows THE NETHERLANDS
Computable (CW), Compute Teta, LAN Magazine, MacWorld NEW ZENAND'S
Computer Listings. Computerwodd New Zealand, New Zealand PC Weld; MGE
RAS PC Word Alnca; NORWAY’ Computerworld Norge, C/wor, Lotuswerld
Norge, Macworld Norge, Netwod, PC World Ekspress, PC World Norge, PC
‘Wore Product Guide, Publsh World, Student Data, Unk Word, Windowswor,
10G Direct Response: PANAMA'S PC Word Panama PRLS Computeword Peru,
AC Word; PEOPLES REPUBLIC OF Chas China Computerworid, Chin nfoword,
‘Cina Network Word, PC Word China, IDG Shenahen's Compute News Digest
Becton intention OG HIGH TECH Bejing’ New Product Wodd: PLP
Monitor, Macwodd Turkiye, PC Word Tuhiye; UXRANES
Computerworld; UNITED KINGDOM'S. Computing/Computerworl,
Connexion/Network World, Lotus Magazine, Macworld, Sunworld; UNT-
50 STATES’ AmigaWorld, Cable in the Classroom, CO Review, CIO,
Computerworld, Desktop Video World, DOS Resource Guide, Electronic
Extetainment Magazine, PayRght, Power PC Wot, Federal Computer Week,
Federal integrator GamePro, IDG So0ks, InfoWorld, InfoWord Ovect, Laser
Event, Macwodd, Multimedia World, Network Wed, PC Lee, PC World,
Publish, SunWorld, SWATPro, Video Event: VENEZUELA'S Computerworld
Venezuela, MicoComputerword Venezuela; VETHAMS PC Word Vietnam.
Ted Schroeder, Park Ridge, Illinois
Li
F YOUR COMPANY MADE Bo.
BREAKFAST SAUSAGE, I'D BUY IT.” *
Sorry Ted, but we
do make a sizzling
ae ars called
Bryce.
t's been called the “hottest new graph-
i ics program to hit the Mac since Adobe
Photoshop, Fractal Design Painter and
Kai's Power Tools" by Publish’s Dan
Doerner. What excites Dan is the coolest in
a positively amazing series of Kai’s Power
Tools*—KPT Bryce” which will have you
creating stunning photo-realistic or super-
natural 3D landscapes in minutes.
KPT Bryce is a powerful new 3D tool that
lets you design mind-blowing worlds with
tich mixtures of mountains, terrains, skies,
clouds, fog and other materials. Its power-
ful texture engine even produces ultra-real-
istic effects such as hillside erosion. At any
time, you can bathe your galaxy in daylight
or plunge it into darkness at the flick of a
button, Or import your own PICT images to
build spectacular mountain ranges.
After playing creator, sit back and relax
while KPT Bryce renders your world in 24-
bit color before your eyes. It automatically
figures where shadows should fall or how
water reflects sky. Easy enough for a child
yet serious enough for 3D pros, KPT Bryce
comes with hundreds of presets, letting
you start rendering right away.
Best of all, with our new low pricing, KPT
Bryce is an incredible value. You even
receive a bonus CD-ROM of gorgeous KPT
Bryce images and models.
So, before the world we know ends, create
your own. But be forewarned: It’s awfully
nice to play mother nature!
Free your mind, call us today
Mention tee BMOZ
Visit our Digital imaging theater at Seybold Boston,
‘emarcl rwooth #1736 (ynes)
f.
10
Simply the fastest way to run
DOS and Windows
on your Pg
Run any Windows’ 95, Windows’ or
DOS application on your Power Macintosh
acintosh
6100, 7100 or 8100 computer.
Now you can have the best of both worlds with
Reply's new DOS on Power Mac™ card.
reply
Replys original DOS on Mac card is also available for Macintosh Centris 610 and
Plugs into the PDS slot to deliver the fastest
performance.
Processes instructions at up to 100MHz with
dedicated 486 or 5x86 processors.
Provides direct access to all your Mac peripherals
including monitor, printer, hard drive, CD ROM
drive, network, modem, and more.
Improved SVGA video to 1024 x 768 with 256
colors (7100, 8100 only).
Copy and paste information between Macintosh
and Windows applications.
Dual-processing runs Mac and DOS/Windows
applications at the same time.
Supports Token Ring networks and Ethernet
networks including dual TCP/IP with optional
networking software.
Supports SoundBlaster™ 16 with optional
daughtercard.
Optional serial/parallel interface (7100, 8100 only).
Prices start at $695.
£650 computers and Quadra 610, 650, 700, 800, 900 and 950 computers.
‘PC! solutions availabe in the second quarter of 1996.
CALL 1 800 801 6898
tel 408 942 4804_fax 408 956 2793_http://www.reply.com
es ad the ey ig eae Reply Carton
‘Atte rset names elerncesee e atenars oe eee apa
SEE Us AT MACWORLD ExPO BOOTH #2443
February 1996
MACWORLD
Macworle
FOVTORIN-CHIEE ‘Adrian Mello
EDITORIAL
{xecUTIVE EDITORS Galen Gruman, Carol Person
Jane Lagas
Charles Piller
Howard Baldwin
‘Marjorie Baer
DIRECTOR OF EDITORIAL OPERATIONS
SENIOR EDITOR/PEATURES
SENIOR EoITOR
SENIOR ASSOCIATE EOITOR/OSPARTMENTS
SENIOR ASSOCIATE COITORS, Anita Epler, Dan Littman
ws We
Cathy E, Abes, Linda Comer,
ASSOCIATE EDITOR
ly Sharp
Cameron Crotty, Elizabeth Dougherty
ASSISTANT EDITORS Suzanne Courteau, Jim Feeley
ADMINISTRATIVE ASSISTANT Roxanne Gentile
ASSISTANT TO THE EDITOR.IN-CHIEF
Patricia Carberry-Harris
CONTRIBUTING EDITORS
Tom Negrino, David Pogu
Joseph Schorr, Charles
Lon Poole, Steve Roth,
ier, Franklin N, ‘Tessler
INTERNATIONAL EOFTORS Osmund Iversen, Australia;
Souza, Brazil; Marianne Fajstrup, Denmark;
Michael Thevenet, Fra
; Stephan Scherzer, Germany,
Guilio Ferrari, Italy; Osamu Honma, Japan
Jessica Monreal, Mexico; Oscar Kneppers, Netherlands;
Toraly Ostvang, Norway; Alvaro Tbariez, Spain;
Nicklas Mattsson, Sweden; Cuno Schneeberger, Switzerland
Bahattin Apak, Turkey; Peter Worlock, United Kingdom
Lauren L. Black
Mark Hurlow, Jeff Sacilotto
Matthew R, Clark, Danny Lee
an bintcror
SENIOR TECHNICAL ANALYSTS
TECHNICAL ANALYSTS
Inventory conrRoLuen Paul Brown
~ COPY EDIT AND EDITORIAL PRODUCTION
MANAGING EDITOR Charles Barrett
ASSISTANT MANAGING FOITOR Ruth Henrich
Senion cory KOTOR Katherine 1, Ulrich
Lisa Brazieal
Paul-Michael King, Gail E, Nelson
Jackie Goodman
SENIOR PRODUCTION EoITOR
cory KoITORS
ASSISTANT PRODUCTION EDITOR
7 ‘ART AND DESIGN
Dennis McLeod
Joanne Hoffman
Desicw oirecton
Leslie Barton
SENIOR DESIGNER/INFORMATIONAL GRAPHICS Arne Hurty
ASSOCIATE ART DIRECTOR Sylvia Benvenuti
ASSOCIATE DESIGNER ‘Tim Johnson
SENIOR DESIGN ASSOCIATE ‘Martha Katt
DESIGN ASSOCIATES Rachel Amold, Belinda Chlouber
ONLINE
torror Suzanne Stefanac
Wes AominisrRaToR Chip Carman
ONLINE ADMINISTRATOR Steve Costa
CONTENT ewciweeR Paul Devine
ONLINE PRODUCTION EoITOR Matthew Hawn
PRODUCTION ASSISTANT Kristine Moss
FLUEGELMAW INTERN Karen Liberatore
° vee
i
ae i tao
Organize everything easily.
Mark-up your documents, then drag
them to and from folders on your hard
disk, Instantly find whatever you need
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= |= | le
Copy, fax, and edit—at your fingertips.
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wait in line for the copier.
W visioneer
{©1985 sioner, ne. All ght reared. Visionser,
With Visioneer’s new PaperPort Vx,
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12 February 1996 MACWORLD
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14 February 1996 MACWORLD
Macwor'd
HOW TO CONTACT MACWORLD
‘Subscription Questions
Phone Mainland USA 900/288-6842
‘Al other locations 303/604-1465,
Fax 303/604-7644
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REPRINTS AND PERMISSIONS Address requests for reprint
‘orders and for permisions to copy eitorial for other purposes to Reprints
_and Permissions, Editorial Department.
Permission will be granted by the copyright owner for those reg
istered with the Copyright Clearance Center (CCQ) to photocopy any
arte herein—for personal or internal reference use only—for the fat fee
of $1.50 per copy of the article or any part thereof. Specify ISSN 0741
18647 and send payment directly to the CCC at 27 Congress St, Salem,
mao1s70.
Back Issues of Macworld
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| US. funds is required. Make checks or money orders payable to
‘Macworld Magazine and mail along with a written request to Macworld
Back sues, c/o Snyder Newell, }O. Box 7046, San Francisco, CA 94120-
77.
‘Macworld in Microfilm
‘Macworld is avaiable on microfilm and microfiche from UMI, 300 N.
Zeeb Ré., Ann Arbor, Ml 48106-1346; 313/761-4700.
‘Macworld Editorial
(Our offices are located at 501 Second St, San Francisco, CA 94107;
415/243-0505, fax 415/442-0766. Interet: macworld@macworld.com;
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Readers can contact editors directly via the Macworld forum on
‘Amerca Online (keyword Macworld) or Macworld Online's Web site
(http://w macwod.com).
LETTERS TO THE EDITOR Ditectall comments, questions, and
suggestions regarding any aspect ofthe magazine to Letters tothe Editor
(letters@macworld.com), AX mall's read by our editor. We reserve the
right to edit ll submissions; letters must inlude your name, address, and
telephone number
‘QUICK TIPS Send your questions oF tips on how to use Mac
computers, peripherals, or software tothe attention of Quick Tips. Please
include your name, address, and telephone number.
CONSUMER ADVOCATE Been burned? Ripped off? Direct
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BUGS AND TURKEYS. Send us descriptions of turkeys (aws in
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FOUNDER David Bunnell,
FOUNDING EOrTOR “Andrew Fluegelman 1943-1985
‘Macworld is publication of Macworld Communications, Ie: Macworld
tnindependent journal not atfated with Apple Computer, Ie Macworld
Macworld interactive, Macworld Shopper, MW, MW Lab, MW shopper
The Desktop Crit, Expert Graphics Quick Tp, Star Ratings, Buyers
Stueetwize Shopper, and Conspicuous Consumer are registered
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Compute, ne Printed he United States of America. Copyright © 1996,
Macworld Communiatios Ine Allright reserved Macworld a member
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‘GORDON sTUoER
Parting Shots
N READING THE CLOSING REMARKS OF
Guy Kawasaki's final column (Wise
Guy, November 1995), I couldn’t help
being piqued by Macworld’s statement,
“Sadly, the noble mission that Guy has
accepted on behalf of the Macintosh is
incompatible with Macworld’s most val-
ued asset—our ability to report on the
Macintosh marketplace without bias.”
Guy Kawasaki has always been biased
toward Apple and Macintosh, In fact,
all of his criticisms of Apple, its manage-
ment, and policies are obviously meant to
hold up a mirror and describe the picture
in the glass. If Apple wasn’t Apple, Guy
would have been pretty boring.
You can’t be unbiased and you cer-
tainly can’t be objective, so be fair—
let’s see what the great Guy can really do.
Give Guy the space to tell it like it is.
ROBERT STARK
via America Online
OU’RE KIDDING. YOU REPLACED
me with a lawyer?
Guy Kawasaki
via eWorld
Copland Letdown
Wars THIS, MY POWERBOOK 520
with PowerPC upgrade won’t run
Copland? I refer to “Apple Hedges Its
OS Bets” (News, November 1995), in
which you state “Apple has also decided
not to make Copland run on 680X0 Macs,
with or without PowerPC upgrade cards.”
Ican’t believe Apple is going to do this to
all of us that bought the 500-series
PowerBooks. When I bought my Power-
Book I expected to upgrade with the PPC
card and have a computer that would last
Leller's
a few years. What I will have is a com-
puter with a “user-interface replacement.”
Woo hoo, that’s what I really want—that,
and a swift kick in the head! I hope this is
all a false report and Apple isn’t going to
leave us out in the cold.
Davip RUSER
via the Internet
T hope you have a good winter coat, Dave.—Ed.
A PPLE PUTS ME ON THE BRINK OF
outrage, and I suspect a whole bunch
of other PowerBook 500-series owners
feel the same way. I bought my 520 with
the expectation that I could upgrade it to
a PowerPC—not because I wanted to be
hip, but because I wanted a fast, reliable,
mobile Mac. Now Apple is telling us that
Copland, the forthcoming OS that’s sup-
posed to make the PowerPC sound a fan-
fare for the common man, isn’t going to
work on 680X0 machines. If Copland isn’t
compatible with the PowerBook 500
series when it’s finally released next year,
then it will be bad news indeed.
Davip Hurtsur
via the Internet
A ANNOUNCED THAT COPLAND
C\. won't run on machines with Power-
PC upgrade cards. Only true-blue Power-
PC motherboards need apply.
I’ve got my Quadra box here with the
big, blue “Ready for PowerPC” sticker on
its side. I don’t see any notice “Not Usable
with PPC System Software.”
PATRICK ATHERTON
via America Online
What Works in Works
HERE IS A CONVERT UPPER- AND
lowercase feature in ClarisWorks 4.0
(“Works versus Works,” November
1995). Check out the Aa and aA shortcuts.
This long-desired feature is easy to
miss. Even the Claris rep at Maeworld
Expo told me there is no such feature in
4.0. But it’s there.
RICHARD GLANTZ
via America Online
Choicest Dirt Kept
"VE ALWAYS LOVED THE DESKTOP CRITIC,
L but the column on wordplay software
absolutely made my day (“Semag Drow,”
November 1995). Though I can’t believe
you didn’t mention the wonderful ana-
gram maker, Ars Magna II, by Mike Mor-
ton, the new version of which is acceler-
ated for Power Mac. Users may cringe at
its command-line interface, but it has
more features than Karma Manager,
including word counts, screen-by-screen
continues
MACWORLD February 1996 19
Color corrects
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Circle 4 on reader service card
20 February 1996 MACWORLD
LETTERS
output, and the ability to scroll back.
By the way, you're probably aware
that Macworld ‘Online is a great “random
icon well” and that the people staffing it
sometimes go “wild on cornmeal.” You
also probably know that Charles Seiter
constantly “researches lit” for a “clearer
thesis” and that Joseph Schorr’s birth name
was really “Hooch Press, Jr.” But did you
know that the Juice got off because Judge
Lance Ito secretly attributed the DNA
matches to a “genetic OJ. dual”?
JASON STETTEN
via America Online
Don’t Skimp on URLs
V cones OF GRABNET 1.0 STATED
that a ten-day trial version was avail-
able from the company’s Web site, yet you
did not think to mention the location of
the Web site (Reviews, November 1995)
I realize that URLs can be located
from services such as Lycos and Yahoo,
but the point is, I don’t want to research
such an item. That is why I subscribe to
your magazine.
Ple:
priate URLs when you mention some-
, please, please provide appro-
thing that is available on the Internet.
Kurr Lieser
ia the Inter
Portable? Like a Console TV
| OSEPH SCHORR’S REVIEW OF APPLE'S
excellent new portable printer, the
Apple Color StyleWriter 2200,
fails to
mention two si
this otherwise highly desirable printer
(November 1995)
First and foremost, Apple is shipping
this portable printer with a 120-volt AC,
60Hz power supply, severely limiting its
use to the United States and Canada. The
norm elsewhere is 240 volts and 50Hz.
When I discussed this shortcoming at
Macworld Expo with an Apple rep, he
assured me that an optional universa
power supply was available, but I have
been unable to locate a dealer who sells
this alleged option.
Second, unlike its big brother, the
StyleWriter 2400, this printer does not
have AppleTalk. This is another egregious
error since many potential buyers of this
small printer already have a desktop print-
er and therefore lack only two essential
nificant shortcomings of
capabilities: portability and color. If the
2200 offered Apple'Talk, this category of
buyer could justify buying the printer on
the dual basis of adding color to desktop
printing capabilities and having a portable
printer on the road.
These two shortcomings are all the
more onerous since the 2200°s principal
competitor, the HP DeskWriter 320/
340, includes both a universal power sup-
ply and AppleTalk.
Bint. McKeLvy
via CompuServe
More on Ethics
J HANK you,
clarifying Ma
separation of church and state (editorial
ADRIAN ME O, FOR
rd’s position on the
and advertising) (State of the Mac, Novem-
ber 1995). It is nice to see that some busi-
nesses still place ethics before profits.
This is especially important in the new
medium, the Internet. You have opted to
provide your service to your readers at no
cost to them, therefore depending only on
advertising revenues to fund your site.
First, I appreciate the free up-to-the-
minute information on Mac products
and Ma I appreciate the
difficult position fre ss might put
Macworld in, in terms of being beholden
to the almighty ad dollar to sustain the
project. All I can say is hold your ground.
You have a fabulous product, both in print
and in pixel.
news. Second,
a
MARTIN TIMUSK
via the Internet
\, DRIAN MELLO’S “READER'S BILL OF
\ Rights” should be E-mailed to a few
ations
I see on the newsstand all the time. Their
popular weekly and monthly publ
ethics went out the window a long time
ago. Good jours
alism on any subject is
only as good as the journalist. The same
can be said for the publisher. But then we
the people have the power to cancel sub-
scriptions and go for an honest magazine.
HELEN ROUSSEAU
via CompuServe
| MMM, LET’S SEE IF I HAVE THIS
| right. Guy Kawasaki is no longer
with Macworld because he’s working as an
Apple Fellow? He’s owned stock in Bit
Jugglers, a failed spreadsheet/database
company, and started his own soft-
continues
CAN YOUR QUICKEN
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‘Add all applicable sales tax based on your ‘ship to’ address. Please add $3.50 S/H for each additional product ordered. Offer expires 1/31/96. To order by check, mail to Intuit, Inc., 2650 E. Elvira, Suite 100,
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LETTERS
ware publishing company, and you guys
give him the ax because he got a job with
Apple? Guy has made no secret about his
software investments. He has been visit-
ing user groups hawking Emailer for at
least the last eight months, and someone
now decides there is a conflict?
Normally I would take a change like
this at face value, but Adrian Mello’s col-
umn made me think otherwise. I’ve
always read Wise Guy to see which direc-
tion the Mac was, or should be, taking. I
cannot ever recall seeing a product review
in Guy's column, nor have I seen any con-
flict of interest. I always viewed his busi-
ness pursuits as lending credibility to his
opinions. Guy’s sole goal seemed to be to
tell us when the Mac had no clothes.
James M. BLEiruUS
via eWorld
Resolution Resolution
i ee LOOKING FOR A DEF x
planation of laser printer resolution.
When I look at “Color Printers Mean
Business” (September 1995), there are six
companies that claim 600-dpi or better
resolution, but when I check the table, I
find resolutions of 600 by 300, 600 by
600, and one 1200 by 300.
In my mind, only the Apple and
QMS color lasers have true 600 dpi (600
by 600). Am Ton the right track, or is 600
by 300 dpi as good as 600 by 600 dpi?
What benefit, if any, does the Xerox
have at 1200 by 300? Id also like to get
more information on the vertical versus
horizontal dpi numbers and how they
do or don’t affect the final output.
Bruck JouNSON
via the Internet
For the down and dirty on resolution, see Miac-
world’s new colunm, Publishing Workshop,
in the Media section of this issue —Ed.
World Wide Web, Easy as Pie
J UST WANT TO SAY THAT THE ARTICLE
«J “Build Your Own Home Page” easily
got me on the World Wide Web (No-
vember 1995). I was having problems dis-
playing my images ina Web Weaver Edi-
tor. Mel Beckman’s suggestion about
getting a GIF converter solved that prob-
lem. And his instructions to upload the
image and HTML files to the Unix sys-
22 February 1996 MACWORLD
tem were straightforward. It’s really
easy getting set up on the WWW!
Thank you for publishing a worth-
while article.
Jim Brett
via the Internet
PowerBook Questions
T RIVIA QUESTION: IN A PAST LIFE I
used to pack an IBM-compatible
notebook computer around with me.
Every single time I passed through the
X-ray machine at an airport I would
have to open the notebook and turn
it on to prove that what I had was in-
deed a harmless computer. More re-
cently I have been toting PowerBooks
through airport truth machines, and no
one has even so much as raised an eye-
brow. No one has asked me to prove that
what I have is truly a computer. What
gives here? Am I living in a long-running
coincidence or is there something about
the PowerBook when seen through an
airport X-ray machine that makes it clear
it is a functioning computer, nothing
more, nothing less?
Real question: The keys on the 500-
series PowerBooks can be sticky if not hit
precisely dead center. Is there a stiffener
frame on the market that fits under the
keyboard without squashing or damaging
the guts hiding under it? If there is, I
absolutely, positively want to know about
it. Barring that, is there anything I can do
to make the keyboard more responsive
and less temperamental?
STEVE MANKOWSKI
Saint Louis, Missouri
I'm stumped. Maybe that friendly Apple icon
lulls airport security—or maybe we should all
reconsider the advantages of travel by rail.
As for a product to stiffen the keys on
your PowerBook—once again, I'm stumped.
Readers?—Ed, m
Letters should be sent to Letters, Macworld, S01 Sec-
ond St., San Francisco, CA 94107; via fax, 415/442-
0766; or electronically to CompuServe (70370,702),
MCI Mail (294-8078), America Online (Macworld),
AppleLink (Maeworld1), or via the Internet (letters
@macworld.com). Include return address and daytime
phone number. Due to the high volume of mail
received, we can't respond personally to each letter.
We reserve the right to edit all letters. All published
letters become the property of Macworld.
oat
standard
ilustratio tools « precision to 0.5 micron «
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redraws + auttrace scanned images * 38.5 by 385°
pasteboard + unlimited undo & redo font size rom
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widow & orphan controls» convert TrueType” &
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* floating toolbox controls + Trach & PANTONE?
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Kodak Photo CO, MacDraw® Pro, PICT, TARGA, JPEG,
IGES, COM, OXF"; QuickTime": HPGL, CorelDRAW” 5,
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FOR A DESIGNER OR ILLUSTRATOR
THE ONLY TOOL MORE IMPORTANT
THAN CANVAS” 5
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We who put words and images on paper
for a living have lots of reasons to be _
profoundly thankful for the new Canvas 5
Not only does Canvas 5 include all the
features that have long made it the program
of choice for technical illustrators, it now
combines the major functions of
Illustrator™, FreeHand™, QuarkXPress” and
Photoshop”. An awesome array of tools for
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SEE US AT
MACWORLD
IT'S WHAT THEY'LL THINK OF NEXT.
*Naaahh. © 1995 Deneba Software, 7400 S.W. 87th Avenue, Miami
Systems, Ic lustrator and Photoshop ae trademarks of Adobe Syst
Inc.All other trademarks and registred trademarks are the property oftheir respect
Circle 57 on reader service card
3. Phone:
Inc. FreeHand
ha
5) 596-5684, Fax: (305) 273-9069. Canvas is trademark of Denebs
3c. QuariXPress is a trademark of Quark,
BOOTH #1641
Fax On Demand 1-800-234-0455 Bam d/ 3
& PHOTOSHOPR™
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SAVE TIME.
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The ingredients of a really cool document: any one of the Epson Stylus printers (for as little as $449),
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MANE OSUNA
State of the Mac
by Adrian Mello
Announcing Macworld 12.X: More News, Know-How, and Buying Advice
OP QUIZ: NAME THE
only major Macintosh-
related product intro-
duced and available on
the day the Mac itself
launched that not only
survives today but has
become one of the most
popular Mac products
of all time. Time’s up: the answer is
Macworld. Like all good Mac products,
we upgrade periodically to stay current
with the marketplace. With this issue, we
launch Macworld version 12.X.
Upgrading is a tightwire act: the trick
is to introduce improvements without de-
stabilizing users’ comfort with the previ-
ous version. “Change is good and neces-
sary,” we told ourselves, while worrying in
the very next breath, “People hate change.”
We saw no call for dramatic change, but
in response to readers’ requests, we
undertook a number of substantial
improvements. Here’s a quick tour.
One of Macworld’s key goals is to keep
you abreast of today’s developments in
computing technology so you can prepare
for tomorrow. We used to run news sto-
ries in various sections of the magazine;
now you'll find all the news at the front
of the magazine—your first stop for the
latest on new products and emerging
trends in technology. Not only is this
arrangement more convenient for read-
ers, but it also permits us to more than
double the amount of news we bring you.
More Macworld Ratings
Readers rely on Macworld’s product
reviews to help them make difficult buy-
ing decisions. We've always covered more
Mac products than any other publication,
and our reviews are renowned for their
accuracy and fairness. Now we’re adding
even more information to help guide you
through the thicket of new Macintosh
products by more than doubling the num-
ber of products rated in every issue, incor-
porating a consistent rating scheme
FIND OUT WHAT THE LATEST UPGRADE HOLDS
throughout all reviews, product round-
ups, and Buyers’ Tools. We're even show-
ing ratings in the table of contents so you
can take in an issue’s worth of reviews at
a glance.
The five-star rating system still pro-
vides a general measure of a product’s
worth, but we’ve added a numerical score
for greater precision. We evaluate seven
factors—feature set, design implementa-
n, performance, reliability, ease of use,
innovation, and value—to arrive at the
rating. Five stars and a score from 9.0 to
10.0 means we think a product is out-
standing; four stars and 7.0 to 8.9 points
means it’ very good; three stars and 5.0 to
6.9 means it’s good; two stars and 3.0 to
4.9 indicates a flawed product; and one
star and a score of 2.9 or lower denotes
an unacceptable product.
Product comparison tables now call
out ratings in bright red for every product
in the article, as well as indicating those
that receive the Macworld Editors’ Choice
award. You'll still find a summary of our
conclusions in the Editors’ Choice box,
which singles out noteworthy products
and shows the type of use for which they
are best suited.
IN STORE
Honing Buyers’ Tools
We've beefed up our Buyers’ Tools section
to make it more useful. It now opens each
month with a comprehensive look at a
single product area—two-page monitors,
gigabyte hard drives, and so on—provid-
ing Macworld Lab results, key purchase
criteria, ratings, and Editors’ Choice des-
ignations. You'll get expert buying advice
and see how each product stacks up
against the rest.
Macworld was one of the first com-
puter magazines to devote a column to
consumer issues. Now check out our ex-
panded Consumer Advocate department.
Each month it focuses on a specific issue
such as buying computers by mail order,
finding a reputable repair service, tips for
traveling with a Mac, and re-
cycling your old Mac. A spe-
cial section of consumer let-
ters from our readers follows,
along with Bugs and Turkeys,
warning you about product
bugs and design flaws; Street-
wise Shopper, a selection of
special bargains; and Service
Heroes, where we take note of
vendors offering exceptionally
good service.
Finally, we’ve enhanced
Star Ratings, the ultimate buy-
ers’ reference tool, by adding
the issue date and page num-
ber of the original product
review to make it easier to
find. We've also incorporated
Editors’ Choice selections in-
to Star Ratings so you can see how prod-
ucts fared in head-to-head comparisons.
Telling Secrets
This issue marks the debut of Secrets—
the first of two major new sections in
Macworld that take a solutions-oriented
approach to computing, giving Macintosh
users the technical know-how to get the
most from their systems. Each month,
continues
MACWORLD February 1996 27
STATE OF THE MAC
contributing editor Joseph Schorr will
show you little-known Macintosh tricks
and techniques. Can’t get enough of a
good thing? Macworld’s longest-standing
column, Quick Tips, from Macworld’s
longest-standing contributing editor, Lon
Poole, continues to provide workarounds,
hints, and hidden features. Why mess
with success?
Last in the Secrets section is NetSmart,
a new column to help you master the
expanding online universe. NetSmart
tackles the issues Net surfers face, from
the mysteries of bandwidth to managing
multiple E-mail boxes. NetSmart also
points you to noteworthy Web sites and
downloadable shareware.
Converging Media
The convergence of digital media has
truly come of age, a transformation Mac-
world heralds with its new Media section.
Imagine the meeting where you all
have the same vision, the same
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Fax On Demand 1-800-234-0455 ext. 667 SEE US AT MACWORLD EXPO BOOTH #1249
28 February 1996 MACWORLD
The Media section begins with a column
by the same name, from longtime con-
tributing editor Jim Heid. His new col-
umn will explore a wide range of topics
relating to sound, video, animation, and
the many new options facing interactive-
media authors.
Next comes Publishing Workshop, a
practical, nuts-and-bolts approach to
enhancing your publishing techniques.
And we mean both online and print pub-
lishing, in recognition of the expanding
opportunities publishers are encounter-
ing on the Net. Graphics Workshop, the
final piece of the Media section, was for-
merly known as Expert Graphics. We’ve
revamped it a bit to offer a more hands-
on approach, making it easier for you to
apply the techniques you read about.
The Year of the Platform
The two new sections, Secrets and Media,
both came about as a result of our efforts
to view our readers’ computing activity as
a whole, not just as a bunch of individual
programs and hardware components.
‘More than other computer users, Macin-
tosh users have a relationship with their
computers that is greater than the sum of
its parts. In keeping with this philosophy,
with this issue Macworld also launches a
yearlong project to explore Mac systems
as overall solutions for key jobs.
We begin with three in-depth fea-
tures. In “The Best Mac for the Job,”
Galen Gruman describes six types of
computing work and picks the best Mac
model, along with the best combination
of peripherals, to accomplish the appoint-
ed task. The other two features probe the
Mac’s effectiveness in two of its tradition-
al areas of strength—publishing and ease
of use. How does the Mac hold up in
these areas when pitted against Windows
95? (See “The Publishing Face-Off,” by
Steve Roth and Olav Martin Kvern, and
“Ts the Mac Still the Easiest to Use?” by
Howard Baldwin.) Stay tuned. As the year
unfolds we will help you discover the best
combination of products and setups for a
variety of purposes.
Well, there you have it—the latest
version of Macworld. I think you’ll find
we've kept the best of the previous version
and made some major improvements.
Please write and let me know what you
think. After all, it’s never too early to
begin thinking about our next major
upgrade, and the first step is to listen to
our customers. m
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What | Did on My Honeymoon
IN WHICH THE
HERE WAS ONLY ONE
problem with my plan
to take an extended
honeymoon overseas: I
was supposed to write a
book and several col-
umns during that time.
When my fiancée sug-
gested I bring my Pow-
erBook on the trip, I knew right away I
was marrying the right woman.
We planned to visit Thailand and
Indonesia—not exactly high-tech heaven.
Would I be able to get power? Neither
the wall plugs nor the voltage overseas
match those of the United States. And
how would I turn in my work? I nor-
mally transmit my stuff by E-mail. Could
I get online in Asia’s less developed
countries?
‘Truth be told, though, I mused on
these matters for mere moments. After all,
isn’t this the Mac? Isn’t this the age of
global telecommunications? For power,
I'd get one of those solar-panel Power-
Book chargers—Asia certainly has no
shortage of sunlight. For E-mail, I'd use
an online service. For electrical and tele-
phone jacks, I figured Radio Shack would
have whatever adapters I needed. With a
smile of confidence, I called the travel agent
about our honeymoon. “Book it,” I said.
Gearing Up
But I should have kept worrying. Ameri-
ca Online, for starters, is still only Amer-
ica Online; likewise, eWorld is really only
eUSA. And while CompuServe claims
to have phone access numbers in Thai-
land and Indonesia, I was warned that I
wouldn’t be able to use any of those easi-
fied front-end programs like CIM or
Navigator. I'd have to get by with an all-
text terminal program like Zterm.
The next step was buying the solar
panels ($429; Keep It Simple Systems,
406/442-3434). Wouldn’t you know it;
they’re available for every PowerBook
model except mine—the Duo. Disap-
The Desktop Critic
by David Pogue
POWERBOOK CONQUERS FOREIGN PHONES .. . SORT OF
pointed, I bought two spare batteries and
hoped for the best.
Fortunately, a call to Apple revealed
that a PowerBook automatically converts
220V overseas power to the 110V cur-
rent it expects. Neat! I needed only an
adapter for the Duo’s power cord (to
make it fit the two-round-prong Asian
wall jacks). Radio Shack was happy to sell
me one ($7.95 for four adapters, item
number 273-1405).
Then I started to have nightmares of
alien phone systems with weirdly shaped
jacks. How would I connect my modem?
I went straight to the source: Compu-
Serve’s Pacific Rim forum (go pacforum),
which was crawling with knowledgeable
travelers. Unfortunately, they weren’t
exactly bubbling with enthusiasm. “I don’t
mean to discourage you, but I bat about
50 percent overseas with my PowerBook,”
wrote one guy. “Overseas phone systems
are often primitive and dirty,” wrote
another. “Getting married is easier than
making a modem call overseas,” wrote a
third. “Have a nice honeymoon.”
But there was no turning back. I
asked for suggestions. Helpful Guy 1 said
I should pack a screwdriver and some
alligator clips. Once overseas, I was to
dismantle the wall jack, connect the clips
to the proper terminals, and run a cable to
the laptop. Of course, if it turned out to
be a digital line, I'd fry my modem.
Helpful Guy 2 proposed that I buy
a WorldPak, a set of 37 adapters for every
kind of phone jack in the world. Only
$495 (Magellan’s, 805/568-5400; also
sold separately). But he, too, warned
that a digital line would nuke my mo-
dem. Great.
Helpful Guy 3 proposed an acoustic
coupler, the modern-day descendant of
those big old boxes into which you'd place
your telephone handset. The modems’
squeals are transmitted audibly through
the earpiece and mouthpiece. An acoustic
coupler, this guy said, would eliminate all
the hassle of adapters and wall
plates. In a pinch, it would even
work on a pay phone.
I called ‘TeleAdapt (408/370-
5105), a company that does noth-
ing all day but solve modem-con-
necting problems like mine. The
phone rep assured me that the
coupler would work; I ordered
‘one ($150).
‘The TeleAdapt guy also said
some Asian hotels actually have
USA-type phone jacks, which
would be easier to use than the
coupler. To avoid the smoked-
modem problem, he suggested a
Modem Saver, a plastic ther-
mometer-like gadget (Tele-
Adapt, $30). You insert it into
the mystery phone jack, and three little
lights indicate the jack’s danger potential.
I bought one, got married, and left for
the honeymoon.
One Night in Bangkok
After a 14-hour flight, we stayed over-
night in Bangkok—lo and behold, the one
city in Thailand where CompuServe has
a phone number. First, power: with
fevered anticipation, I attached the Radio
continues
MACWORLD February 1996 33
THE DESKTOP CRITIC
Shack adapter to my Duo’s power cord.
When I plugged it into a hotel-room out-
let, a bright blue spark popped out of the
socket, scaring me to death. Nonetheless,
the Duo now had juice.
Now I tried my Modem Saver. I
snapped it into the hotel’s U.S.-style
phone jack; two of its little bulbs lit up.
My Modem Saver manual said that these
indicators meant, “Polarity reversed—
proceed with caution.” Handling the
PowerBook as cautiously as possible, I
gulped and proceeded.
‘The Mac dialed beautifully. I had to
type a bunch of ridiculous code to con-
nect, and top speed was 2400 bps, but I
didn’t care; I was online. I read my E-mail
from halfway around the planet.
Screen Tests
The next day, our backpacky tour group
boarded a minivan—the first ride of many
that were ideal for getting work done.
But after an hour of typing, I stopped
and stared at the screen. There, slashing
across the entire display, was a one-
pixel-high, horizontal white line. No
amount of fiddling with the screen con-
trols got rid of it. As I watched, two more
lines of my screen blinked white, too.
Maybe it was the heat and humidity;
maybe the Mac was homesick. But by the
end of the day, there were seven thin white
lines striping my screen. I had to make
sure that my typing fell between the prob-
lem areas—and hope that the screen
wouldn’t go completely blank before I
could finish my chapters.
Moreover, after two weeks of sleeping
in bamboo bungalows, I hadn’t once
encountered an electrical outlet. When all
three batteries ran out of juice, the Duo
went dark. I carried the crippled machine
in my luggage for five days—dead weight.
Hello, Bali
Indonesia is actually 17,000 islands scat-
tered across 3000 miles of ocean. Our first
stop, the breathtaking island of Bali, had
electricity—battery juice!—but Compu-
Serve’s sole access number was on Java, a
long-distance call away. This was serious;
my deadlines were fast approaching, and
my screen was fast disappearing.
Few Indonesians have telephones.
Instead, everybody goes to local Telkom
centers—24-hour convenience stores
with only pay phones and fax machines. I
marched over there, ready to transmit. I
figured that my compressed file would
take only a few minutes to send.
‘These phones were hardwired to the
wall—tI could forget about a direct con-
nection to the Duo. It was now time to
whip out my acoustic coupler. What a
weird-looking gadget: it resembles a
phone receiver with black rubber suction
cups instead of ear- and mouthpieces. As
directed, I squished these cups against the
receiver. I wrapped the Velcro strip tight-
ly around the two instruments, holding
them together as though they were mat-
ing. Iran the curly cable to the Duo. The
whole assembly dangled from the phone,
looking very low-tech and silly. The other
customers stared at me as though I'd
grown antlers. I smiled and dialed.
It didn’t work. For some reason, the
pay phone couldn’t hear the dialing tones
made by the coupler. I tried 15 times. I
even tried dialing the phone with my fin-
ger, then slapping the receiver to the cou-
pler just as CompuServe’s modem started
to squeal—still, no success. Shrugging
sheepishly, I finally packed up and bid my
little audience adieu.
continues
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THE DESKTOP CRITIC
Hot Java
‘To avoid the inflated hotel-phone prices
in Bali, I didn’t try again until we jour-
neyed to Java, the island with Compu-
Serve’s access number. My manuscripts
were finished, and the deadline was upon
me. I thought I’d make a fast, cheap mo-
dem call from the hotel’s front-desk
phone and finish my project.
No such luck. The call was still long-
distance, and the hotel charge was $3 per
minute. Then inspiration struck; I re-
membered that our tour guide, Emil, had
a house on Java. Could I use his phone
for a few minutes and pay him back at reg-
ular rates? He agreed.
Maybe I should have taken the rag-
ing thunderstorm as an omen. Nonethe-
less, I hooked up to Emil’s telephone and
dialed Java—and got a busy signal. He
explained that Indonesia has a limited
number of long-distance lines. At 9 p.m.,
which it now was, the rates drop, and
everybody piles into the Telkom centers,
jamming the lines.
After 18 attempts, I connected to
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Circle 85 on reader service card
CompuServe. The system asked for my
ID number—and stopped. It wouldn’t ask
for my password! It took 20 more sign-
on attempts before I saw the blessed word
on the screen—Password:—and I was in. I
started the file transfer to my editor.
But because the phone lines were so
busy and so staticky, the file took forever
to transmit. Zterm’s little progress win-
dow said, “Efficiency: 4%.” Four percent?
That explained Zterm’s other dishearten-
ing little comment: “Time remaining: 175
minutes.”
For the next three hours, I sat there
and stared miserably at the progress bar
inching its way across the screen. Shortly
after midnight, the screen said, “93%
complete.” And then it said, “Time
remaining: 13 minutes.” And then it said,
“NO CARRIER.”
I gaped in horror. Some pop of static
had disconnected me; the entire call had
been wasted. It was all I could do not to
hurl the Duo into the nearby jungle.
I bad to turn in this file tonight, no
matter what the cost. I stormed back to
the hotel. Lightning flashed. I hooked up
the acoustic coupler to the front-desk
phone. Five times I tried to connect,
unsuccessfully, as the late-night desk
clerks joked and pointed.
Then I remembered: this was an
acoustic coupler. Hadn’t the manual said
that sounds in the room could actually
introduce errors into the signal? I asked
the desk clerks for momentary silence—
and got into CompuServe.
Istarted the file transfer. On the small
patch of my screen that wasn’t dead, I
read, to my amazement, “Efficiency:
48%.” [had never considered that, so late
at night, the phone lines would be so
much clearer, and my data would travel
so much faster. In less than 14 minutes,
the file transfer was complete.
The Upshot
Tearned a few things on my honeymoon.
Next time I dial up an online service in
the USA, I'll marvel at its speed and re-
liability, Next time I hear the term global
village, V'll giggle. And next time I go on
a honeymoon, I'll go to Niagara Falls. m
Contributing editor DAVID POGUE coauthored
Macworld Mac & Power Mac Secrets, third edition
(IDG Books Worldwide, 1996), in part, on
honeymoon.
His Duo’s screen inexplicably
recovered after the trip; today, only three white
lines remain.
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= Pus
Macintosh Is Still Quality King
DESPITE FALL INCIDENTS,
APPLE BEATS PC MAKERS
by Elinor Mills
he high-tech buzz this
past fall made it sound
as if the Macintosh was
the official computer of
the Unabomber: guar-
anteed either to explode or to
stop working. But despite a
few isolated problems (how-
ever spectacular) with explod-
ing batteries and defective
CPUs, the talk is just that—
talk. The Macintosh remains
the cream of the crop when it
comes to quality.
In fact, Apple and
Hewlett-Packard lead the
industry in overall customer
satisfaction, according to the
“1995 Desktop Personal
Computer End-User Satisfac-
tion Study” conducted by the
market research firm J. D.
Power & Associates. Apple
and HP tied for first, beating
out PC giants like Dell, Com-
paq, IBM, Digital Equipment
Corporation (DEC), and
Gateway 2000.
These results are especial-
ly significant because reliabil-
ity (trouble-free operation,
ruggedness, frequency of re-
pair, and condition on receipt)
was the single most important
factor in determining over-
all satisfaction, responsible
for 20 percent of each com-
pany’s. score. Furthermore,
when J. D. Power asked Apple
users specifically about repair
problems, Apple scored as
well as, or better than, the
industry average.
‘Technicians in the field
confirm the J. D. Power
results. “[Apple’s] quality, to
us as a service company, has
held strong,” says Vincent
Collins, a field manager who
works on both PCs and Macs
38 February 1996 MACWORLD
for PC Repair Center, based
in Fremont, — California.
“They've come out with some
problems, but they’ve quickly
gotten rid of them.”
Industry analysts agree.
“My impression of Apple is
that they are probably much
better at their quality control
and have much lower DOA
[dead-on-arrival] machines
and returns than other manu-
facturers,” says Pieter Hart-
sook, editor of The Hartsook
Letter, a Macintosh research
newsletter. Hartsook singles
out Packard Bell, a popular
PC maker not included in the
survey, as a company that was
plagued last year with DOA
PCs. “The return rates for
that kind of problem were
between 10 and 20 percent,”
he says. “Apple’s is down
below 1 percent.” (Packard
KEVIN CURRY
Bell did not respond to calls
seeking comment; Apple and
other PC companies refused
to disclose figures on returns,
defects, and repairs; and some
retailers and distributors re-
fused to comment.)
Why the Black Eye for
Apple? More than anything
se, Apple’s recent hardware
troubles—overheating lithi-
um-ion (Lilon) batteries in
the new PowerBooks, and, in
some Performas, PowerPC
603 CPUs that made calcula-
tion errors—appear to be a
remarkable string of extreme-
ly well-publicized instances of
bad luck. According to indus-
try experts, such problems can
happen to any company, par-
ticularly when it gets compo-
nents from outside suppliers.
For example, the two
exploding Lilon batteries th
forced a recall of the Power-
Book 5300 series were made
by Sony Electronics, which
has several years’ experience
with such batteries (see
“Apple Recalls PowerBook
5300 Series,” News, December
1995). Sony and Apple execu-
tives are still baffled by the
battery problem. “We have
never had a problem like this
before with any of our other
laptop customers,” including
Compaq and Dell, says Sony
spokesman Manny Vara. Most
of Sony's products are com-
posed entirely of Sony-made
components, “so we have
maybe a little more control
over the quality.”
Meanwhile, the defective
PowerPC 603 CPUs found in
about 500 Performa 5200 and
6200 computers were from
Motorola, which makes all
the 603% and some of the
604’s used in various Power
Mac models (IBM makes the
601 as well as the 604).
“That’s unusual for Motorola,
which employs a_ six-signal
process for guaranteeing
quality,” says G. Dan Hutche-
son, president of VLSI
continues on page 42
Designing
for the Web
A REPORT FROM
THE TRENCHES: WHAT
TECHNIQUES WORK
by Cathy Abes
ith the World
Wide Web be-
coming a main-
stream phenome-
s
non, graphic artis
and designers have been ven-
turing into this new medium
in greater numbers—creating
Web pages and sites for them-
selves and for commercial
clients. What does it take to
become a successful Web
designer? Must you learn a
whole new way of working, or
can you leverage your existing
skills? Is learning HTML, the
language of the Web, essential
for today’s and tomorrow
designers? Or will the new
generation of authoring tools
soon make HTML obsolete?
Tt depends on what you want
to do—and who you ask.
Like many Web design-
ers, Eric Baker of Eric Baker
Design starts his images in a
draw program (he uses Adobe
Illustrator) and brings them
into Adobe Photoshop, where
he designs the page, making
each image file as small as
oes
a Wee ed
SmallWorld Media Group's Web
site features easy-to-navigate pages
and colorful, high-contrast images
that require no scrolling and
can be viewed on small monitors.
possible by switching to
Indexed Color mode, which
greatly reduces the number of
colors in his palette. Current-
ly redesigning the Electronic
Newsstand’s site (http://www
.eNews.com) and creating a site
for The Sawtooth Wolf Family,
a book by photographer Bill
Dutcher, Baker envisions
many traditional print jobs
turning into Web project
InfraRed © Communica-
tions’ Sasha Magee helped
design Macromedia’s Web
site — (http://www.mac
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