Text content (OCR)
Mac Superguide p.108 275MHz Killer Mac p. 117
S@EaakaeT 6) itr ‘8 SER R 1) PE Ott
MHE ESSEN WAL MACINTOSH NR ESOUREE
Map rea Cwornkeeconn
WHAT'S NEW prcexze INSIDER'S GUID Eleacevor
WORTH THE WAIT
TOP-TIER PERFORMANCE, FREE RAI
AVAILABLE NOW WITH POWERTOW
Power Computing Announces Free 128MB and 64MB RAM Upgrades
Our new systems have been getting a lot of positive attention. Great reviews. Awards,
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PowerTower Pro Systems Get a $500 Price Break
We've taken $500 off the new PowerTower Pro 250 MHz — the fastest single processor
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PowerCenter Pro Redefines
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The new PowerCenter Pro is the
only system available with a 60
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system, higher bus speeds
poEde,
%
UA,
© 1997 Power Computing Corporation, Al rights reserved June 1997. The Mac OS and the Hac OS logo are trademarks of Apple Computer, In, and are used under icense fom Apple Computer, In. The MacOS logo
PowerPC is a trademark of International Business Machines, Corp., and is used under license. Al other brand and/or product names are the property of ther respective holders. Power Computing is at responsi
i UPGRADES, AND NEW LOW PRICES:
ER PRO AND POWERCENTER PRO 210!
mean greater bandwidth for data transfer. Greater bandwidth means proportionally higher total
system speeds, and we all know what that means — more Power! Couple that with a 180 MHz
or 210 MHz PowerPC 604e processor and you get the fastest mid-range system you can buy.
The Critics Rave: These New Systems Are an Unprecedented Value!
Our new systems are hot (and the competition is toast)! The PowerCenter Pro and
PowerTower Pro are both winners of MacWEEK’s coveted 5-diamond award. The PowerCenter Pro
won Macworld Editor's Choice for Best Business Office Mac and Desktop Publishing System.
The PowerTower Pro is Macworld’s Editor’s Choice for 3D Graphics, Image Editing and Publishing.
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registered in the United Stats and other countries. The Power Computing logo isa registred trademark of Power Computing Corporation. PowerTower, PowerCenter, and PowerBase are trademarks of Power Computing Corporation.
forerrrs in photography or typography. Shipping wil not be refunded, Prices and specications are vali inthe U.S. onl and ae subject to change without natice. Prices do not include applicable taxes. *2000KB capacity.
MARKETING BREAKTHROUGH #9:
MARKETING BREAKTHROUGH #10:
$500 PRICE
DROP
Display sold separately
250 MHz PowerPC 604e Processor
Upgrade RAM from 32MB to 128MB Fr
Macromedia Director™ 5.0
* Your Choice: 4GB 5400 RPM Hard Drive
or 2GB 7200 RPM AV-capable Hard Drive
* 16x CD-ROM Drive
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36-month business * $2,500 Bundled Software Including
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ee!
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On-board 3D Graphics $1,000 Bundled
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* 3 PCI Expansion Slots Weekend Warrior™ by
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$1,000 Bundled Software Pitt ty Bungie Software rit tt}
Extended Keyboard
& Mouse LABS)
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36-month 36-month
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Extended Keyboard & Mouse
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ORDER DIRECT: 800-410-7693
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KY) PowerComputing
2400 South Interstate 35, Round Rock, TX 78681 « Tel: 512-388-6868 * Fax: 512-388-6799
Circle 151 on reader service card
SEPTEMBER
Worth the Wait:
Mac 0S 8
N
Take an in-depth tour of Mac OS 8:
Maeworld’s guide to the new features,
the hottest secrets, and the best add-ons.
120
Mac OS 8 Arrives
BY FRANKLIN N. TESSLER We
take a close look at the new operating
system while pointing out the best
new features (and how to use them),
127
Mac OS 8 Secrets
By JoserpH scHoORR Undocu-
mented tricks and techniques speed
you on your way through Mac OS 8.
130
Best Utilities
BY ROBERT C. ECKHARDT Get
more out of Mac OS 8 with these
essential add-on utilities.
117
136
2 September 1997 MACWORLD
The latest thing in
panoramic QTVR cameras
in News, page 34.
Features
275MHz Mac Powerhouse
By TOVA FLIEGeL Macworld
Lab tests this revolutionary new
em and proves this to be the
fastest Mac ever—by a wide margin.
Top Pocket Organizers
By DAVID poGue Macworld
profiles four palmtops to pick the
best personal organizer.
1°99 7
GWOr
32
36
38
44
News
Technology Preview
Hands-on CHRP
Prototype ems show the
promise of faster, open-architec-
ture machines.
PDF's Little Rival
Jstream’s Java-based alternative to
nall, Web-friendly
Apple Charges for Tech
Support
Users feel the pinch of corporate
belt-tightening as Apple ditches
fre
upport.
Is the Licensing Fight Over?
Clone makers and Apple make
nice over recent licensing dis-
agreements.
Looking ahead in
News—the CHRP advan-
tage, page 32.
17
25
234
12
155
158
160
Four simple ways to
improve Web type, in
‘Media, page 155.
Opinion
Letters
State of the Mac
BY ADRIAN MELLO
The Desktop Critic
BY DAVID POGUE
zodiacal Mac.
The
How to Contact Macworld
Media
Improving Your Web
Typography
sy sim Helo Using better-
looking typography for a better-
looking Web site.
Publishing Workshop
BY DAVID BLATNER The
and outs of leading and kerning.
Graphics Workshop
BY CATHY Apes Creating
high-resolution color line art
with reasonable file
ON THE COVER
Photograph by FPG
97
108
145
149
Buyers’ Tools
Star Ratings
Macworld’s ratings for hundreds
of hardware and software prod-
ucts at a glance.
Expanded Mac Superguide
Detailed specs for every Mac sy
tem on the market, lab tested and
Star Rated.
Sharp's rotating-lens
digital camera in
News, page 33. Self-
portraits, anyone?
Secrets
Whistle While You Work
BY JOSEPH scHORR The
AppleCD Audio Player is better
than you think.
Quick Tips
BY LON POOLE
and shortcuts.
Tips, tricks,
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Reviews
ek */8.2 Director 6
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PRESIDENT AND C&O
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FINANCIAL ANALYST
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IF YOUR MEMORY FAILS
WHO CARES WHAT’S ON YOUR POWERBOOK?
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When you're on the road, space
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lero the lnegs oe. ane Zpae racemic raga Coreraon A ther radars ae property of dice rept
Circle 73 on reader service card
& September 1997 MACWORLD
Macworle
EDITORIN CHIEF Adrian Mello
exECUTIVE EDITORS nan, Carol Person
DIRECTOR OF EDITORIAL OPERATIONS Jane Lagas
SthOR EOITOR/FEATURES Howard Baldwin
SENIOR ASSOCIATE EOITOR/NEWS Stephen Beale
SENIOR ASSOCIATE CorTOR/REVIEWS Anita Epler
stnion ASSOCIATE EDITORS Cathy E, Abes, Blizabeth Dou
ASSOCIATE EDITORS
ASSISTANT KOITORS Allyson Bates, Keith A. Mitchell
OFFICE MANAGER Deborah Weinberger
ADMINISTRATIVE ASSISTANT Andrea Dudrow
ASSISTANT TO THE EOITOR IN CHILE Patricia Carberry-Harris
contemurne sorrors Mel Beckman, Robert C. Kekhardt,
Erfert Fenton, Jim Heid, Steven Levy
Deke McClelland, ‘Tom Negrino, David Py
Steve Roth, Joseph Schorr, Charl
INTERNATIONAL EOrFORS| Marth
Martin Jorgensen, Denmark
Jean-Philippe Dubrun, France; Andreas Borchert,
Enrico Lott, Italy; Shohei Nishi
Gert Jan Oeld
Torn Helge Be
Lennart Hakansson, Swede
Bahattin Apak,
Lauren L, Black
Matt Clark, Mark Hurlow,
Jeff Saciloto
Paul Brown
SENIOR TECHNICAL ANALYSTS
COPY EDIT AND EDITORIAL PRODUCTION
MANAGING EOITOR Ruth Henrich
SeMOR Cory FOITOR Paul-Michael King
‘seNIOR PRODUCTION EoITOR Lisa Brazieal
cory eorroRs Gail E, Nelson, Elissa Rabellino
PmopuctioN eo1roR Jackie Goodman,
ART AND DESIGN
DESIGN piRECTOR
ART OIRECTOR
esicnen
ASSOCIATE ART DIRECTOR. Syleia Chevrier
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SENIOR DESIGN ASSOCIATE Belinda Chlouber
DESIGN ASSOCIATE
ONLINE
Paul Devine
Jeff Julian
Elizabeth Jensen
CIRCULATION MANAGER
[NATIONAL ACCOUNTS MANAGER Ed Ramirez
‘ONLINE ACCOUNTS MANAGER Nicholas Harvey
MEDIA COORDINATOR Jarmila Johnson
DESIGN pinEcTOR.ONLINE Ame Hurty
‘WEB ADMINISTRATOR Chip Carman
ONLINE RooUCER/EoITOR Karen Liberatore
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© Orange Micro, Inc., 1997
10 September 1997 MACWORLD
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_— Leliers
If an Apple Tree Falls in the Forest. .
R EGARDING THE JUNE 1997 STATE OF
the Mac column on Apple’s future: If
Apple were to make its hardware side
even marginally profitable, there would
be no reason to phase it out; why elimi-
nate a good thing? Second, I believe that
Apple defines the standard the clone mak-
ers must live up to; that is, Apple really is
good at hardware.
I do agree that Apple has poor mar-
keting; compared with the flood of bright
advertisements for “Intel Inside,” Apple's
ads are weak, ineffective, and sparse.
Rather than resort to eliminating the
hardware side, Apple needs to focus on
effective advertising and marketing.
For example, most Wintel supporters
are convinced that the Pentium line is the
ultimate processor, but I’ve seen articles
in your publication and in others that
show the Apple PowerPC to be faster
than the Pentium or Pentium II. Apple is
evidently reluctant to disseminate this
fact. Since Apple’s software is superb, its
machines are good, and the two plat-
forms’ prices are now comparable, the only
thing lacking is getting the word out. With
better advertising, Apple could regain and
hold a sizable market share, and could
even push its way back to the forefront of
the personal computer industry.
Joun P. Goetz
via Macworld Online
Apple: Doing the Right Thing
‘THINK APPLE HAS BECOME TOO DI-
vergent and made the decision to
license its operating system too late, But
Talso think that any organization that has
been on a downward slide for too long
requires drastic changes (“Amelio Carves
a New Apple,” News, June 1997), While
I’m sure this is not a happy time for those
who will no longer be working at Apple,
one undeniable fact must be acknowl-
edged: the management and staff at Apple
simply weren’t operating in a successful
manner anymore. Business endeavors can
be likened to war, and Apple hasn’t been
winning. When an organization is not
winning, changing personnel is often
integral to changing plans.
Apple has some unique strengths that
have allowed it to achieve a significant
level of success in the face of what are
commonly acknowledged as industry
standards. Reprioritizing its energies and
efforts based on those strengths is Apple’s
best course of action. I’m reminded of a
quote that seems appropriate here: “The
definition of stupidity is doing the same
thing you've always done and expecting
different results.”
Apple's playing it smart.
MatTHew Harpy
Baltimore, Maryland
Alistory Lesson about Clones
ipsa MONTHS AGO I SENT YOU
the following message: “I am happy to
see Power Computing doing well, but
hype, speed, and a sharp price come with
an additional tag. Very often that tag does
not show up until history is recorded.
Apple, apart from some PowerBook hic-
cups, can claim a very good track record
of dependable machines. I’d rather have a
machine with three stars that keep on
shining than one with four that fade out
ra moment’ use. It is your responsi-
bility to give sufficient attention to
dependability and consumer satisfaction.”
‘Today I read “Mac Clones: Probing
the Risks” (June 1997). It was exactly what
I was waiting for. Thank you! And I’m
happy to report that I am positively
impressed with the quality of the clones.
JAAP FEENSTRA
Rae-Edzo, Northwest Territories, Canada
The Computer for a Few of Us
F THE KIND OF ASTUTE SUMMATION
of Apple’s pricing structure stated by
David Jennings is widely expounded and
accepted, there won’t be any Apples for
any of us (Letters, June 97). It is almost
axiomatic that the more Apple does right,
the louder the criticisms against the com-
pany. This continues to plague Apple no
matter what it does.
Apple’s 20th-anniversary Mac “spe-
cial” is just that—a special for the people
who are not in the “real world,” which is
where Mr. Jennings has inadvertently
placed himself. Hasn’t he seen the extra-
ordinary bargains that Apple has recently
announced? Even the high-end Power-
Books are cheap compared with other
continues
www.macworld.com September 1997 17
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18 September 1997 MACWORLD
LETTERS
* The PowerBook 2400c CPU is not
soldered on the motherboard. It resides
on a daughterboard, making upgrades
practical (“New Apple Subnotebook
Fills Gap,” News, July 1997).
© Adobe will not bundle its tracing pro-
gram, Streamline, with Ilustrator 7
(“Ilustrator’s New Face,” June 1997).
|
machines out there. Give credit where it’s
due and stop crying “The sky is falling.”
Apple should be congratulated for its
recent executive decisions, and now it’s
time to get behind the company. History
shows that misplaced and wrongly direct-
ed criticisms can lead to disastrous results,
and leave us all worse off. Spare us from
having to live in a Windows-only world.
Rosin J. WiLLCourT
Reno, Nevada
Apple is now taking orders for the Twentieth-
Anniversary Macintosh, priced at $7500. While
still not a bargain, that’s better than the $9000
price tag originally expected. Plus, ordering one
of these machines is the only way you can get
toll-free tech support from Apple—three years’
worth is included with the package—Ed.
The Latest, but Not the Greatest
LTHOUGH YOUR “THE BEST PER-
sonal Printers” article is thorough
and editorially well considered, a couple
of the conclusions do not appear to cor-
relate (June 1997). You “can’t recommend
the LaserJet 6MP,” yet you would “rec
ommend a third printer instead: HP's
LaserJet SMP, a solid, four-star printer.”
Unless there are differences other than
print processing speed (the 6MP's 8 pages
per minute and Printer Command Lan-
guage 6 versus the SMP’s 6 ppm and
PCLS) that have come to light since the
6MP has developed a history in the mar-
ketplace, I don’t understand the relative
ranking. Is PCL6 not the enhancement
of PCLS one would expect? Is the indus-
trial-design spec for the 6MP a cheapened
version of the SMP? What exactly are the
merits of the SMP not found in the 6MP?
J. H. Keen
Toronto, Ontario, Canada
The HP LaserJet 6MP is a solid, three-star
product—dan't get me wrong. It’s just that
despite the speed bump and PCL6, the LaserJet
MP isn't the standout among the competition
that the LaserJet SMP was in our September
1996 “Personal Laser Printers” article. If you
can still find a SMP for sale—new or used in
good condition—it could be a very attractive
printer indeed. If were in the market for an
inexpensive personal laser and didn't need
PCL6, I'd definitely go for a SMP-—Ed,
No RSI? Be Thankful
OUR READER KEN BECK WROTE
Veet the possible hype potential of
the repetitive strain injury (RSI) and
carpal-tunnel disorder cases in this coun-
try and how it would be easy to assume it
was created for profit (Letters, June 1997).
I thought the same idea five years ago,
until I was diagnosed with RSI in late
1993. I still have not recovered from its
crippling effects. I was a Mac expert for a
large telecom company here in Southern
California and lost my career. I cannot
type for more than 30 minutes a day.
Idid not think it would happen to me
because RSIs only happened to those on
the front line: the copywriters, secretaries,
and customer-service representatives who
were out to collect workers’ compensa-
tion or get a couple of days off. Now I
realize that there are more frontline
workers injured with RSI than even the
statistics show, because many fear losing
their jobs if they report the problem. My
heart goes out to them. Since I reported
my injuries my life changed 180 degrees.
Mr. Beck is one of the lucky ones.
James Bruce
Laguna Beach, California
Luckily, it is possible to use your Mac without
nyping a single word. Check out The Desktop
Critic in the August 1995 issue of Macworld,
Mast of the products mentioned in the article
have been updated, but the information is still
valid —Ed,
Up to Speed with Macworld Lab
W HEN WILL YOUR POWER MAC SYS-
tem-performance comparisons use
a Power Mac such as the 7500/100 as
the comparison system rather than the
Centris 650?
Curis SANTANA
Andover, Massachusetts
continues
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and 2,000 premium URW” fonts. + Simple, flexible, and relentlessly versatile,
Canvas 5 is an industrial-strength graphics tool. So what are you waiting for?
Put the awesome power of Canvas 5 under your creative control today.
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LETTERS
Good timing. We've just introduced our new
benchmark methodology, called SpeedMark,
which uses the Power Mac 7100/80 instead
of the Centris. See Mac Superguide, in this
issue Ed.
Closing the Door on OpenDoc
re OF THE THINGS THAT MAKE
( Apple unique is its capacity to think,
create, and develop innovative technolo-
. That's the reason Apple should not
kill OpenDoc (“Apple Moves Compo-
nents to Java,” News, June 1997).
OpenDoc is a wonderful technology,
an innovative and efficient approach to
personal computing. The chance of work-
ing on documents and objects indepen-
dent of applications, and the interopera-
bility between the documents and the
services supplied by the system, make it an
advanced technology and, above all, a true
Macintosh technology. It’s a perfect sys-
tem for manipulating ideas and informa-
tion. OpenDoc should live!
Davipe VIGNATI
via Macworld Online, Italy
OpenDoc is a closed issue. Apple has no plans
to revive it at this time. But don’t despair.
While it’s true that OpenDoc’s hard-core docu-
ment-centric interface metaphor will not sur-
vive, a good bit of OpenDoc’s spirit will live
on in Rhapsody, Apple’s next-generation OS.
The Yellow Box, the part of Rhapsody that’s
based on Next’s OpenStep APIs, will also sup-
port some embedding of applications, although
the details aren't clear:
The Yellow Box: is also completely object-ori-
ented, making it easy for developers to create
applications by assembling code objects. Also,
many services (such as Internet access) will be
available globally as part of the system software,
and the Yellow Box's extensibility will make it
easier to add more global services.—Ed.
Reading Microsoft's Tea Leaves
RAVO TO DAVID POGUE FOR HIS
column “Why Windows Is Doomed”
(The Desktop Critic, Jane 1997). For too
long the news media, in all their forms,
have misrepresented Apple Computer to
the general population. Story after story
has described Apple’s slow demise, and yet
here it is, not the powerhouse we all
would hope for, but alive and kicking.
‘The simple fact is that the media can do
far more damage to Apple through mis-
representation than Apple can do to itself.
Without exception, Windows has
enjoyed high praise from the news media.
No matter how bad a Microsoft program
may be, or even if it fails altogether, it
will receive glorious reviews. It is just
another example of how biased media can
change public perception.
‘The great irony is that many newspa-
per and magazine companies in fact use
Macs to do layout, Where would these
companies be if it weren’t for the Mac to
help them?
Perhaps in the future the Mac will
receive some actual praise from the news
media. However, until then, loyal Macin-
tosh users must simply hunker down
under the storm of bad publicity.
Mark Lukes
Oxgden, Utab
T’S ABOUT TIME SOMEONE TURNED
Athe tables on the Windows-centric
critics who proclaim the Mac to be
dead. I thought I was the only one who
realized that Microsoft will continue to
splinter its market share with each
new OS release.
I predict this scenario: The Memphis
release of Windows will slip to next sum-
mer. Apple’s newly focused marketing
finally will get customers’ attention.
Apple will come to a fair agreement with
the clone makers. The first CHRP boxes
will start rolling out of the factories, and
the number of boxes using the Mac OS
will increase dramatically.
STEVE Cors
LLO
Essex, Connecticut
I hope you're right, Steve—but even then, you
know what the popular business press will say,
don't you? “Microsoft Aims for Perfection,
Delays Windows”... “New Apple Marketing
Suckers Helpless Users and “Mac OS Sales
Rise Dramatically, Delaying Apple's Inevitable
Demise”!—David Pogue
Letters should be sent to Letters, Macworld, 501 Sec-
10, CA 94107; via fax, 415/442
ally to CompuServe (70370,702),
MCI Mail (294-8078), America Online (keyword
Macworld), AppleLink (Macworldl), or via the Inter-
net (leters@macworld.com). Include return address and
daytime phone number. Due to the high volume of
mail re
ved, we can’t respond personally to each
letter. We reserve the right to edit al letters. All pub-
lished letters become the property of Macworld.
www.macworld.com September 1997 24
4-inch, 1 gig Jaz cartridges
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* Free 1-Step™ backup software backs up as.
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* Windows 95, NT, and 3.X, Mac, DOS, 0S/2
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HOW TO CONNECT:
* Jaz Jet™ SCSI PCI $99
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* Jaz Traveller (Parallel Port) $49
= Jaz Card (PCMCIA) $125
VISIT WWW.IOMEGA.COM
or see your reseller.
$399 EXTE!
@ “When purchased in to-pacs. Prices Usted are
estimated street prices, Actual prices may vary.
1-Step and det are trademarks of Iomega
Corperation, Windows 95 and Windows NT are
trademarks of Microsoft Corporation. Macis a
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marks ae property of their respective holders.
An operating system so
come from Apple.
- Mac OS8 *
ry)
advanced it could on
Or did it?
Get ready for a close encounter of the eighth kind.
Mac* OS 8 is here. And with it comes a whole new
way of working with your Mac OS computer.
Mac OS 8's purpose on this planet is to help
you work more productively, and remove the
barriers between you and your full potential, And it
does this with performance that's out of this world.
Thanks to the Mac OS 8 improved multi-tasking
Finder™ software, you can accomplish several tasks
at once, like opening and copying files without any
waiting around. But all this power is nothing,
without organization, That's why its new
unparalleled customization features let you adapt
your system to match your individual work style.
Spring-open olders, contextual menus and pop-up
windows help get you around faster, and are part of
a new 3-dimensional look that’s even easier to work
with. And Mac OS 8 has integrated
x Internet capabilities. Netscape
Mac OS _ Navigator’ the PointCast Network,
Internet Explorer and a new Internet Setup
Assistant are built right in, making it easier than
ever to get on the Net, to email, surf or browse the
cosmos? All this lets you work the way you think,
so you can be more efficient. It even includes
QuickTime” multimedia technology, And to show
that Mac OS 8 comes in peace, it can read Windows
files, whether you have the original application or
not. It’s also compatible with your existing Mac
applications. Mac OS 8 is designed for 68040 and
PowerPC" based systems, and features reliability
improvements that'll have you glad you went with
the power of 8,
Intelligent life is out there. And Mac OS 8
is proof,
For your own close encounter with Mac OS 8,
visit http://software.apple.com/macos8upgrade
for a list of local software resellers or
a free demo, Or give us a ring at e
1-800-482-6376 ext 1558, A
(©1997 Clans Corporation. All Rights Reserve. Apple, he Apple ls and Mac are restere! trademarks and Pinder ba trademark of Apple Computer, lnc, Netscape Navigator
‘raesnark of Netscape Communists Corporation, wer ia trademark of Inter
‘ompany names may be trademarks
Tasness Machines Corporation, use unde een ther om, Other po an
respecte omer, ISP requ
What a difference 8 makes.
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WS EXTRA
Uncertainty on Management, Profitability
by Galen Gruman and Tova Fliegel
pple Computer took
yet another abrupt
turn in its quest for
financial stability as
Gil Amelio was oust-
ed July 9 from his post as
chairman and CEO, after
nearly a year and a half of try-
ing to revitalize the troubled
Macintosh maker.
‘The resignation came as
Apple’s board decided Ame-
lio’s performance was inade-
quate, and a week before
Apple planned to announce
its third fiscal quarter’s finan-
cial results. Those results
were expected to be worse
than originally planned be-
cause of supply problems that
prevented Apple from ‘ship-
ping many of its new Power
Macintoshes.
Until a new CEO is
named, Fred Anderson, exec-
utive vice president and chief
financial officer,
additional responsibi
day-to-day operations.
Ellen Hancock, Apple’s
executive vice president of
technology, also resigned. In
January, she had said she
would remain at Apple as long
as Amelio did, Her responsi-
bilities go to Avie Tevanian,
senior vice president of soft-
ware engineering, and Jon
Rubinstein, senior vice presi-
dent of hardware engineering.
assumes
ties for
Steve Jobs also assumes an
expanded role as adviser to
the board on product strategy,
marketing and sales, and busi-
ness partnerships. However,
he will have no role in Apple’s
negotiations with Mac OS
licensees, who have accused
Apple of using the release of
Mac OS 8 to force a new and
more costly licensing deal (see
“Possible Hope in Licensing
Fracas,” News, in this issue).
Forced Exit Although
Apple’s public announcement
billed the departure as a joint
decision, Anderson said in
a press conference that the
“board of Apple is not happy
with Apple’s financial perfor-
mance.” He credited Amelio
for reducing Apple’s break-
even point and improving
product quality, but said,
“The fact is that we're not yet
on a growth path and we
haven’t returned the comp:
to sustainable profitability.
Apple’s board wants to get
Apple back on a sustainable
growth path.”
Anderson said Apple is
honoring Amelio’s employ-
ment contract, which likely
includes a hefty severance
package. According to a Secu-
rities and Exchange Commis-
sion document detailing terms
of his contract, Amelio will be
paid $8 million to $12 million
after the board of directors expressed
dissatisfaction with the company’s
financial performance.
if he is fired “without cause”
or resigns “for good reason.”
Within Apple, employees
complained increasingly in
recent months that Amelio
was out of touch and unin-
volved. Many said they were
unsurprised at his departure,
which had been rumored for
several days before the July 9
announcement.
However, the lack of con-
nection appeared to go both
ys. For much of his tenure,
many of Amelio’s attempts to
change Apple’s contentious
culture seemed to go unheed-
ed by midlevel managers, re-
sulting in a schism over how
Apple could end years of failed
product initiatives, poor fore-
casting, and insular thinking.
Pieter Hartsook, a long-
time industry analyst, said it
was unlikely that Amelio
stepped down voluntarily.
“A good time for Gil [to
leave] would have been at the
release of Rhapsody Pre-
miere,” the first version of the
new Mac OS, due in early
1998, Hartsook said. “Then
he could say that he’d accom-
plished what he set out to do
and that Apple was in pretty
good shape. But the fact that
he’s exiting now means that
he’s failed in completing the
restructuring. . . . That's why
I don’t think this is mutual.”
Hartsook also noted that
now may not be the best time
for Apple to lose its CEO,
since a new CEO will likely
want to initiate yet another
restructuring. “The last thing
Apple needs is a disruption
that takes Apple’s focus off
getting products out the
door,” he said, “Think about
Amelio’s first hundred days:
basically nothing got done.”
Profits on Hold But
Hartsook pointed out that
Wall Street analysts, the
board of directors, and Apple
employees have expressed a
lack of confidence in Amelio
in recent months as reflected
by the plunge in Apple’s stock
price, which hit an 11-year
low in early July.
continues
www.macworld.com September 1997 25
NEW
EXTRA
Apple had been predict-
ing a financial turnaround by
the end of its fiscal year,
which closes September 30.
But at the July 9 press confer-
ence, Anderson said, “We are
out of the business of predict-
ing when the company will
return to profitability
Losses Expected Dur-
ing the week of July 7, First
Call, which collects comp
ite estimates from indus
anal reported that it ex-
ed Apple to show a $70
million loss in its third-quar-
ter results, which were to be
announced on July 16. Some
analysts predicted losses as
high $400 million, and
Macworld estimated a loss of
about $150 million to $200
million. s follows a $708
million second-quarter loss.
(See Macworld Daily at w
-macworld.com/daily/ for up-
dated coverage of Apple’s
financial results and manage-
ment changes.)
Anderson refused to spec-
ulate on potential replace-
ments for Amelio and would
not say whether Jobs had been
offered the position.
Anderson and Jobs are
arch team charged
with finding a new CEO
for Apple. Also involved in
the search are Apple board
member C. Markkula, Jr.,
and Edgar S. Woolard, Jr.
Markkula is an Apple founder
who h
s been instrumental in
picking every Apple CEO.
jard is chairman of the
board of the chemical compa-
ny E. 1. du Pont de Nemours.
Rescue Plan? Anderson
said that there were no plans
to put Apple up for sale, But
Macworld has learned that at
least one major computer
manufacturer is considering a
contingency plan to partner
with one or more other com-
panies to purchase a majority
of Apple’s stock. They would
then fire the current board
of directors, which has been
criticized as being out of
touch and lacking experience
in the personal computer
business, and hire a new
board and CEO.
Under this scenario, the
Mac OS group would proba-
bly become an independent
subsidiary on the model of
Apple's Claris subsidia
Apple would focus on deliv
ing a strong Mac OS and stop
trying to limit the efforts of
Mac OS licensees to innovate
and expand the market.
Apple’s. computer business
would be secondary, compet
ing on an equal footing with
other Mac makers.
By having an experienced
PC executive at the helm,
Apple Computer, in this sce-
yould be more com-
in its product offer-
ings and more responsive to
market and customer de-
mands. And even if Apple
failed as a hardware company,
the Mac OS would continue,
supported by licensing fees
from a broad set of Macintosh
manufacturers who would
capture Apple's existing cus-
tomers and possibly expand
into new markets.
Sales Changes Amelio’s
resignation came at a time
when Apple seemed poised
for major changes in its busi-
ness, In addition to a possible
truce with Mac OS licensees
and this summer's final ship-
ment of the Mac OS for the
Common Hardware Refer-
ence Platform, industry
sources say that Apple will
soon begin selling systems
directly in areas where it pre-
viously relied on resellers.
For example, Education
Access, once Apple’s largest
reseller of Macs to schools,
switched to selling Power
Computing and IBM com-
puters after learning that
Apple intended to offer sys-
tems to schools directly. m
26 September 1997
AYIA 7
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Recommended Resolution | 1,024 x 768 @ 87Hz | 1,280 x 1,024 @ 88Hz
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Software
included with
APS MsPower Systems
* Claris Works * Claris Organizer
* Claris Home Page * Macintosh System 7.6 or later
# Nisus’ Writer 4.1 * PowerMerge LE
* Diskeit Direct * QuickMail Express
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* AOL” Software * Bare Bones Software Goodies
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145 Watt Power Supply
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f Includes:
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2-Year Limited Warranty LOW AS
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Circle 61 on reader service card
SEPTEMBER
[systems]
1997
Inside the Next-Generation Macs
PREVIEW OF CHRP
MOTHERBOARDS SHOWS
KEY ADVANTAGES
by Galen Gruman
P
romised for nearly
three years, the Com-
mon Hardware Ref-
erence Platform
(CHRP) is now close
to reality, with systems poised
for release over the next few
months—perhaps as early as
September—from Motorola
Computer Group (800/759-
1107, www.mot.com/starmax/),
Power Computing (512/388-
6868, www.pow om),
‘Tatung RISC Systems Inter-
national (www.tatung.com.tw),
Umax Computer (510/226-
6886, www.supermac.com), and
others. ‘Tatung plans to ship
systems only in the Far East,
Germany, and perhaps other
northern European countries;
the other companies will ship
their systems in the United
States, Canada, and perhaps
other countries.
CHRP will allow faster
system-bus speeds, which will
boost system performance.
But CHRP is about more
than just speed. It’s about less-
expensive, more-capable Macs.
32 September 1997
Tt achieves this through an
architecture that takes the
approach of a PC—common,
inexpensive parts available
from multiple suppliers using
a standard basic design that
everyone knows—and adds to
it the Mac-specific technolo-
gies that Mac owners expect
MACWORLD
and exploit in their current
systems. CHRP enables the
first truly open Macs.
As Cheap as PCs With the
use of standard components
and designs, Tatung officials
say they can create and sell
Macs at the same prices as
PCs—a first. Other Mac mak-
ers expect similarly dramatic
savings. For example, CHRP
motherboards fit into a stan-
dard case size called ATX, and
thus in standard PC cases.
Although the Mac OS
license is much more expen-
sive than Microsoft’s Win-
dows 95 license (two to four
i
times as much, according to
sources), IBM Microelectron-
ics and Motorola Semicon-
ductor have kept the prices of
PowerPC CPUs significantly
below those of Pentiums.
According to several Mac
makers, this means the overall
cost is roughly a wash, even
when you factor in the extra
circuitry required on Macs for
SCSI (an option on most
PCs) and ADB.
Adding PC Technologies
Motorola Computer Group
and Umax Computer provid-
ed Macworld with two proto-
type CHRP motherboards
that show the technologies in
place—and the flexibility of
fered by an open architecture.
Both companies’ prototypes
have extended traditional Mac
features with PC capabilities,
as seen in the sidebar “Up
Close: What Two Open Mac
Designs Offer.”
For example, the Motoro-
la system includes a parallel
port that accommodates stan-
dard PC printers, while the
Umax system has an ISA slot
that lets you use a standard
internal PC modem rather
than a box hanging off the
back of your Macintosh. Note
that these are prototype sys
tems, and what the companies
actually ship to customers
may differ.
continues on page 46
MACWORLD EXPO
COMES TO BOSTON
AUGUST 5 THROUGH 8,
AND MACWORLD WILL BE
THERE TO COVER THE
HOTTEST NEW HARDWARE
AND SOFTWARE FOR
THE MACINTOSH. GET THE
LATEST NEWS—AND OUR
BEST OF SHOW PRODUCT
PICKS—FROM MACWORLD
DAILY AT WWW
MACWORLD.COM/DAILY/
nosent reany
Sharp's VE-LC1 digital camera
features a rotating lens and 2.5-inch LCD.
[graphics]
New Digital
Cameras
Join the Crowd
TOSHIBA AND SHARP
AMONG ENTRANTS
by Andrea Dudrow
MM igital cameras are ap-
|B pearing faster than
] baby rabbits. Toshiba
| (714/583-3000, www
.toshiba.com), Pana-
sonic (201/348-7000,
:panasonic.com), Yashica (908/
560-0060, www.contaxcameras
com), Sharp (201/529-8200,
www.sharp-usa.com), and Sony
(201/930-1000, wzzw.sony.com)
are the latest vendors to offer
entries in this increasingly
crowded market.
New from Toshiba ‘Toshi-
ba’s $499 PDR-2 offers 640-
by-480-pixel resolution and is
one of the first digital cameras
to use CMOS (complemen-
tary metal-oxide semiconduc-
tor) image sensors, a less cost-
ly alternative to CCDs.
It stores images on match-
book-size Solid State Floppy
Disk Cards (SSFDCs); a 2MB
SSFDC included in the pack-
age can hold up to 24
high-quality or 48. standard-
quality images. You can trans-
fer images to your Mac if you
own a PC Card
reader. For users
without PC Card
readers, Toshiba
plans to offer an
adapter that allows
use of SSFDC
media in a standard
floppy drive. The
PDR-2 ships with
Sierra Imaging’s
ImageExpert and
Live Picture’ Live-
Pix, but unlike
many cameras does
not include an LCD preview
Yashica's KC 600 Yashica
has announced the $599 KC
600, which includ
preview and 2MB
Flash PC Card. You can store
8 high-quality or 21 normal-
quality images at 640-by-480-
pixel resolution, or 80 econo-
my-mode images at 320-by-
240-pixel resolution, A_ burs!
mode lets you take 4 pictures in
1 second. The camera transfers
images to the Mac via a serial
connection or PC Card slot
and includes a cable that lets
you view your images on a TV.
The KC 600 ships with MGI
PhotoSuite SE software.
‘Two from Panasonic
sonic’ entries are the KXL-
600A and the LCD-equipped
KXL-601A. The
with a 2MB CompactF
storage card, which holds 24
high-quality images at 640-
by-480-pixel resolution or 96
standard-quality images at 320
by 240 pixels. The $458 KXL-
600A and $658 KXL-601A
both include a Mac interface
kit with a serial cable. To save
battery power, the cameras go
into sleep mode after 30 sec-
onds of nonuse and power
down aftera minute. They ship
with Panasonics own image-
editing software.
Sharp's Rotating Lens
Sharp’s $750 VE-LCI features
640-by-480-pixel resolution, a
relatively large 2.5-inch LCD
panel, and a rotating lens that
lets you take pictures of your-
self. An IrDA port permits
Pana-
wireless image transfer to
IrDA-equipped Macs, such as
the PowerBook 3400. Other-
wise you can use an included
serial cable. The package also
includes a 4MB CompactFlash
PC Card that stores 60 nor-
mal-mode or 120 economy-
mode images. The 7.4-ounce
camera ships with EasyPhoto
image-transfer software.
Back to the Floppy Sony's
new $599 MVD-FDS and
$799 MVD-FD7 store up to
continues
Macworld Takes
Top Award for
Copland Coverage
Macworld magazine has received
the Computer Press Award for best
individual news story or series, for
our print and online coverage of Ap-
ple’s decision last summer to cancel
development of the Copland operat-
ing system. The awards, presented
June 17 in New York, are sponsored
by the Computer Press Association,
a national organization of journal-
The awards represent the high
honors in computer publishing.
{t's just the latest in a series of
recent awards for Macworld’s edito-
rial coverage. Earlier this year, Mac-
world Online received the: presti
H. Neal Editorial
jevement Award from the Amer-
gious
Aci
ican Society of Business Press Edi-
tors (ASBPE) for best use of new
media. The Western Publications
Association honored the September
1996 Macworld with a Maggi
Award for best magazine in the
computers and telecommunica-
tions/consumer category. And Mac-
world’s July 1996 issue took third
place for best news section, over
400,000 circulation, in the national
American Society of Business Press
Awards sponsored by the ASBPE
West and Midwest chapters, The
same issue won first place for best
news section in regional ASBPE
awards sponsored by the group's
West and Midwest chapter
40 images at 640-by-480-pixel
resolution on a standard 3.5-
inch floppy disk. Powered by a
rechargeable lithium ion bat-
tery, both can capture up to
500 images between charges.
They also include a 2.5-inch
LCD and ship with ArcSoft
PhotoStudio. The MVD-FD7
features a 10x zoom lens.
multimedia
QTVR Gets
Ready for
Prime Time
NEW AUTHORING
TOOLS INTRODUCED
by Stephen Beale
pple’s (408/996-1010,
www.apple.com)
QuickTime VR
(QTVR) technology,
until recently the
province of a few pioneering
multimedia developers, is
stepping into the limelight.
PictureWorks (510/855-2001,
www.pictureworks.com), Live
Picture (408/438-9610, www
Jivepicture.com), and Panima-
tion (407/599-9697, www
.panimation.com) have intro-
duced inexpensive software
packages that make it easier to
create QTVR panoramas. Be
Here (408/399-1905, www
sbebere.com) has reduced the
original asking price of its
Portal $1 panoramic camera,
albeit to a still-costly $9995.
And thanks to a new applica-
tion programming interface
(API) in QTVR 2.0, develop-
ers of graphics software can
add QTVR authoring capa-
bilities with minimal hassle.
Still, Apple can’t rest on its
QTYVR laurels because sever-
al competing technologies
have emerged.
A QTVR panorama gives
you the illusion of being in the
34 September 1997
center of a virtual
environment; scroll-
ing with the mouse
or cursor keys offers
a 360-degree view of
the scene. To create
the panoramas, you
shoot a series of pho-
tographs from the
center of the envi-
ronment you want to
replicate; you can
also create panora-
mas consisting en-
tirely of computer-
generated images.
Fither way, you need
a QTVR authoring
tool to stitch the individual
images into the full panorama
and save it in QTVR format.
Panoramas can also include
object movies that let you view
objects from different sides.
New Software Apple of-
fers free software that converts
panoramic PICT images cre-
ated in other programs into
QTVR movies. However, cre-
ating the panoramas them-
selves is a time-consuming
task. The new authoring pro-
grams—PictureWorks’ $100
Spin Panorama, Live Picture’s
$100 PhotoVista, and Pani-
mation’s $169 Nodester—
make it much easier to stitch
the images into QTVR
movies or panoramic stills
saved in PICT or JPEG for-
mats. With their simple inter-
faces and low price tags, they
promise to bring QTVR
authoring capabilities to a
much broader market. They
are especially useful in con-
junction with digital cameras.
With each product, you
begin by taking a series of
photographs, rotating the
camera clockwise so that each
shot slightly overlaps the pre-
vious one. You then import
these images in sequence to
create the panorama. Spin
provides tools that simplify
the stitching process: after you
identify common reference
points in adjacent images, the
program causes these points
MACWORLD
Be Here's Portal $1 can capture
a complete QTVR panorama in one shot.
to overlap, binding the right
side of one image to the left
side of the next. PhotoVista
and Nodester automate this
process, aligning and stitching
the images with a single com-
mand. You also have the
option of manually fine-tun-
ing the stitch. All three pro-
grams include blending func-
tions that minimize lighting
differences between adjacent
photos. However, none can
produce an object movie.
Nodester includes a sim-
ple built-in image editor,
allowing you to perform ba-
sic image enhani
working on an enhanced ver-
sion of PhotoVista, to be
introduced later this year, that
will allow designers to add a
variety of media elements to
the panoramas, including
FlashPix images.
Competing Formats Real-
VR is one of several technolo-
gies that have emerged to
compete with QTVR. Its
major advantage is file size: a
RealVR panorama generally
consumes much less data than
the equivalent QTVR movie.
The format consists of a
JPEG image packaged within
a VRML file; to view the
panoramas you need to down-
load a VRML extension from
the Live Picture Web site.
Other QTVR competi-
tors include SurroundVideo
from Black Diamond (603/
430-7777, www.bdiamond.com),
SmoothMove from Infinite
Pictures (503/221-2449, w
-smoothmove.com), Ipix from
Interactive Pictures (423/690-
5600, www.ipix.com), and Tor-
nado from NetVR (206/702-
5 netvy.com). Smooth-
PC-only technology.
SurroundVideo is PC-only on
continues
ments without using
a separate program.
A rapid-fire mode
lets you capture a
series of images
using a digital cam-
era tethered to the
computer; the soft-
ware then automati-
cally composes the
images into a com-
plete panorama.
Spin and Node-
ster support QTVR
only. PhotoVista
supports QTVR plus
Live Picture’s own
RealVR format,
which was developed
by Eric Chen, a
member of the origi-
nal QTVR program-
ming team. Live Pic-
ture is currently
Panimation’s Nodester (top) and
Live Picture's PhotoVista (bottom) make it easier
to create QuickTime VR panoramas.
Project Schedulin
Made Easy.
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(©1997 AEC Sofware, Ic. lights reserved. Windows, Windows 95 and Windows NT ar epistred rademart or rademars of Micosof Corporeon Macntsh registered vadema', and Power Macintosh a rademark of Apple Compute,
Circle 203 on reader service card
the authoring side, but you
can view the panoramas using
a Mac-based ActiveX control
for Microsoft Internet Explor-
er or Netscape Navigator.
Interactive Pictures (for-
merly OmniView) offers
Mac-based authoring and
viewing software, including a
Macromedia Director Xtra,
but instead of paying for a
standard software license,
you pay $25 to $100 for each
completed movie, depending
on the quantity you produce.
You can capture a complete
panorama with two shots
from a camera equipped with
a fish-eye lens. In addition,
images are mapped to the
inside of a virtual sphere—
rather than QTVR’s virtual
cylinder—meaning that you
can look all the way up
and down in addition to left
and right.
NetVR’s Tornado is based
on Java, so you don’t need
special plug-ins to view the
content. Currently, Tornado
generates in-line 3-D ob-
jects—equivalent to QTVR's
object movies—but the com-
pany is also developing a pan-
oramic movie component.
The pricing is similar to
Interactive Pictures’—you
pay a sliding fee for each
object you create.
Panoramic Camera Be
Here, which introduced its
Portal $1 Panoramic Capture
System at the 1997 Macworld
Expo in San Francisco, has
reduced its original $15,000
asking price to $9995. How-
ever, it’s another metered sys-
tem: the base price buys you
the right to make 100 images;
after that, you pay $4 to $5
per saved image depending
on volume. The advantage of
the Portal S1 is that it can
capture an entire 360-degree
panorama in a single shot.
This lets you create scenes
with people and other mov-
ing elements that would be
impossible to produce with
other cameras.
36 September 1997
| News
Some Day
My Mac
Will Come
MAC SYSTEM VENDORS
DELIVER FASTER IN 1997
by Cameron Crotty
ack in the Great Mac
Drought of 1996,
buying a Macintosh
was difficult, and cer-
tain high-end models
couldn't be had for love or
money. But according to an
online survey conducted by
Macworld, users are seeing
improved system availability
and dramatic reductions in
delivery delays.
We asked visitors to Mac-
world Online’s Web site how
long it took them to receive
their systems after placing the
order. Respondents over-
whelmingly verified the anec-
dotal reports of Mac short-
ages in fall 1996. The worst
month, September, required
patience of biblical propor~
tions, as customers waited an
average of 40 days and 40
nights for their systems to be
delivered. But later that year,
new systems vendors joined
the market and existing ven-
dors ramped up production.
By December, in the midst of
the busy holiday season, the
average wait was down to 11
days. By March 1997, con-
sumers were waiting an aver-
age of only three days for a
new system,
Readers should note that
results in surveys like these
tend to be negatively skewed,
as individuals with complaints
are more likely to respond
than are satisfied users. Nev-
ertheless, generally it’s easi-
er than ever to buy a Mac
OS system.
Still, not all is rosy,
Apple's latest high-end Macs
are still very hard to find, with
the Power Mac 8600/200 and
9600/233, announced in Feb-
ruary, just becoming available
in volume as this was written.
Also, systems based on the
250MHz PowerPC 604e chip
remain extremely scarce.
1996
50
Jan Feb Mar Apr May Jun_Jul Aug Sep Oct Nov Dec Jan Feb Mar|
1997
‘Average Delay in Days
@ Apple @ Power Computing @ Motorola
Market Average
This graph shows the average time (in days) elapsed
between ordering and receiving a Mac OS system, as reported by our
online survey. Only Apple, Motorola, and Power
Computing generated enough responses to be broken out individually.
MACWORLD
Java for
Portable
Documents
JSTREAM OFFERS AN
ALTERNATIVE TO PDF
by Cameron Crotty
dobe’s Portable Doc-
ument Format (PDF)
is great for high-
quality, precisely for-
matted documents.
But PDF's huge file sizes can
be a high price to pay, espe-
cially when sending the files
over the Internet,
JStream (360/891-0649,
www.jstream.com) believes it
has the answer in its JPress
Document Format (JPD), a
proprietary compression tech-
nology based on the compa-
ny’s text-handling libraries,
which are written in Java,
Built-in Viewer JStream’s
WiredWrite publishing ap-
plication, scheduled to ship
this fall, translates documents
into the JPD format—which
compresses them significant-
ly—and attaches a small
(70K), Java-based viewer. The
resulting files retain all for-
matting, are rapidly search-
able, and can be read on any
computer running a Java vir-
tual machine. Also, you can
reformat text as you read it;
continues
your —
creativity.
$900DP/250 SPECIFICATIONS:
MODEL NAME
Proceso Type 604e/250MH2
RAM. - 64M8 vp to 168
Intleaved Memory Yes
‘Access Memory = 2Be bit
Level? Cache 512K
ROM Speed TIKSSE
468 Ur CSR
ord Drive
7 sar F
2
with
The SuperMac $900 line provides reliable and expandable
architecture, so you always have the best creative tools at hand.
You've got great ideas, and you deserve a machine to
match. The SuperMac $900 family offers a range of models
that combine superior engineering and performance with
convenient upgradeability— all for a very competitive
price. Plus the S900 architecture makes it easy to upgrade to a dual processor.
So there's no need to worry about your machine becoming obsolete. All this from
UMAX, a company dedicated to the Mac OS system and rated #1 in both service
and purchase satisfaction in a June 1997 Macworld poll. The SuperMac S900 from
UMAX. Finally, there’s a machine that can meet your creative demands.
Extra) Fran,
PowerPC
The SuperMac $900 line has received
numerous awards, including:
hci ad
MacOS
For more information on where to purchase the $900,
call 1-888-625-UMAX or visit us at http://www.supermac.com
UMAX
Computer Corporation
(© 1997 Al rights reserved. SuperMac is a registered trademark licensed to UMAX Computer Corporation. CacheDoubler is a trademark of UMAX Computer Corporation. Mac and the MacOS
logo are trademarks of Apple Compute, inc. used under license. PowerPC and the PowerPC logo are registered trademarks of International Business Machines Corporation.
+ CacheDoubler upgrade will work on al existing $900 machines, avaiable in Fall‘9.
Circle 99 on reader service card
38
Internet
WATCH
Buddying Up on the Net — unti recently,
real-time Internet communications meant logging on to the
chat channels, or setting up a voice connection with one
of several telephony products. But now, America Online
(703/448-8700, www.aol.com) and Excite (415/568-
6000, www.excite.com) have announced products that
alert you when colleagues access the Internet, and then
provide a vehicle for exchanging text messages with them.
To use America Online's Instant Messenger or
Excite’s PAL, you must download client software and reg-
ister with the AOL or Excite server. The client software
informs the server that you are online and lets you
exchange messages.
Currently, the software is freely accessible from the
Excite and AOL Web sites. Excite’s PAL is completed,
while AOL's was still in beta testing at press time. AOL
expects to have the final version available this fall.
High-Style E-Mail text-based e-mail is
beginning to look paltry when stacked up against bright-
ly colored Web pages with dancing graphics. But sending
multimedia messages is still a nightmare of enclosures,
coding, and uncertainty about whether the recipient has
the required viewer applications.
Novita Communications (408/745-5990, www
.novitacom.com) dodges this problem with NovitaMail, a
new HTML-based e-mail client that lets you build for-
matted messages combining text with graphics, anima-
tions, and even embedded Java applets. NovitaMail then
packages, compresses, and mails the message along with
an extractor written in Java; since the message is in
HTML, any Web browser can read it. A public beta pro-
gram for the Mac version is set to begin by the time you
read this; the product should ship this fall for $39.
Industrial-Strength Web Design
Handcrafting a Web site page by page in an HTML edi-
tor might work for a small site, but not for a large corpo-
rate site with lots of pages and constantly changing data.
Pictorius (902/492-2880, www.pictorius.com) is
offering an alternative in the form of Pictorius Inet Devel-
oper, Based on the company’s Prograph object-oriented
development environment, the software lets you develop
and store content in a database, from which you gener-
ate HTML pages on the fly. You can easily edit and
fearrange content without the drudgery of rebuilding
pages by hand. Inet Developer should be available by the
time you read this. For $1495 you get the site and page
editor, the application server, the integrated development
environment, and a Web server.
September 1997 MACWORLD
[ News
if you resize the window, a
JPD document reflows to re-
flect the change.
Java Limitations JStream
has far to go before JPD will
be widely accepted, largely
because Java’s printing and
typography features are em-
bryonic at best. Also, while
many current applications can
directly output PDF files,
users must filter documents
through WiredWrite to pro-
duce JPD files. And PDE,
given its roots in PostScript
and growing acceptance in
the print world, will likely
be the electronic document
format of choice for high-
quality output. But JPD may
offer a viable alternative when
PDF is too much and HTML
is not enough.
No More Free
Tech Support
APPLE ADOPTS 90-DAY
PHONE SUPPORT POLICY;
AFTER THAT, YOU PAY
by Cameron Crotty
ree tech support, long
a standard in the Mac-
intosh market, is be-
coming the exception
rather than the rule.
Apple recently announced
that it will no longer provide
lifetime toll-free tech support
for its Macintosh systems.
Some Mac makers are stick
ing to their free support poli-
cies, but others, such as
Apple, are finding that the
cost is too much to bear.
If you bought your Mac
between April 1, 1993, and
April 1, 1996, Apple will con-
tinue to provide free tech sup-
port. But if you purchased a
Mac after April 1, 1996, you
get only 90 days free. After
that, hand-holding over the
telephone will cost you a min-
imum of $69.95. That's the
annual cost of a Level I Apple
Support Line contract, which
covers ten service incidents
per year. If you have more
incidents, you'll have to pay
for another contract, which
covers you for another year
or ten incidents, whichever
comes first.
Feeling the Pinch In
today’s PC market, few ven-
dors offer unlimited free tele-
phone support. Even a large
company like Apple feels the
pinch when support represen-
tatives must process 20,000
calls per day, In addition to
salary and equipment costs,
each support rep must be
extensively trained.
“Free telephone tech sup-
port forever is a nice thought,
bur it’s not sustainable,”
says Pete Gladstein, senior
director of Apple Assist for
the Americas.
Nevertheless, Mac ven-
dors tend to have more liberal
support policies than their PC
counterparts. Power Comput-
ing and Umax Computer, for
example, both provide unlim-
ited toll-free tech support.
Umax believes it’: an impor-
tant way to create a positive
image in customers’ minds.
“IF customers feel that
they’ve been treated well
[during a support call], maybe
they'll pick up another Umax
product,” says Jim O’Rourke,
director of quality and ser-
vices at Umax.
But even Umax is feeling
the pressure, given Apple's
recent flurry of system soft-
ware upgrades. O’Rourke says
that Umax strongly encour-
continues
“sionals.
“As for image quality, our jury panel judged the
ScanMaker II's images best in show among the 17
scanners we reviewed.” — —PC Magazine, March 4, 1997
‘March 4, 1997
Microtek ScanMaker Il!
“The ScanMaker Ill is the best I've seen. It gets the sharpest scans,
and the dynamic range and capabilities are incredible.
The descreen filter is absolutely phenomenal — I wouldn't know
what to do without it!” —Jon Lucenius, Rupple Productions Inc, Baltimore, MD
“My Microtek ScanMaker III pays for itself everytime 1 use it.”
—C. David Pitta, designer
oof main titles for the Academy Awards Tony Awards® Grammy Awards® and Emmy Awards® telecasts
“The image quality is awesome! It’s even better than the
drum scans I was paying for every week. I especially enjoy being
able to capture images at the full 36-bit range without any
mapping down.” — Warren Patterson, photographer
Warren Patterson Photography & Imaging, Welles MA
1996 Finalist] Publ ish
na iy) t i ral Pa!
PCComputing eal
AWARDS'04
TheMizotek ScanMakerllfeatures: « Free Transparent Media Adapter *Tue36-
= bit output to Adobe Photoshop (in “bilions of colors” setting) « Incredibly fast single-pass scan-
ring * 600 X 1200 dpi optical resolution « 4800 dpi enhanced resolution « Up to 3.4 dynamic
range highest nits dass # Up to 687 billion colors /4096 shades of gray ® Full-version of
Adobe Pho' 4.0 © Xerox TextBriclge Pro OCR software (Macintosh
models) + Microtek’s DCR Color Calibrator with IT-8 targets * ScanWizard scanner controller
software with full-screen / resizable preview, descreening, high-resolution zoom, batch
‘scanning, sharpen, blur, tint & emboss filters, adjustable & storeable gamma curves, "before &
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Those who have come to expect
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consistently tured to the worlds leading
desktop scanner maker. They know what
distinguishes Microtek scanners from their
competitors — superb image quality,
accurate color, speed, and ease of use.
And nowhere are these attributes more
exemplified than in Microtek’ award-
winning, high resolution ScanMaker® Il
The ScanMaker III was the first true 36-bit,
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Find out why the ScanMaker III is the
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For the location of the Microtek reseller
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ScaiiMakerilh
MICROTEK
Better Images Through Innovation.
Usage of C Magazine lito Choe ogo and quotatonisby permission ofthe publication andin no way constttes an endorsement of his product Altrademarks or registered tademarks are the property oftheir respective holders
Price mentioned is United State of America suggested stret price. Prices specfcatins and software bundles are subjecto change without noice. SMSSS7
Circle 105 on reader service card
ages callers to provide a serial
number to get support. “But
we don’t just turn them off
if they don’t have one,” he
says. “We try to help them a
little bit.” A Power Comput-
ing spokesman also hinted
that, long-term, the company
would work to wean users off
toll-free phone support as
sts increase.
Going Online Nearly all
Mac systems vendors have
augmented their support
departments with online re-
sources, from FAQs on Web
pages to e-mail support. But
the Internet is not a magic
bullet for tech support. “On-
line support is not ‘throt-
tleable,’” says APS Technolo-
gies’ president, Paul Mandel.
When telephone lines are sat-
urated, a company can “turn
| News
on the busy signal” and refuse
more incoming calls, but there
is no similar mechanism to
keep from drowning in e-mail,
Some vendors have tried sys-
tems that automatically send
messages telling you how
many queries are queued up
ahead of yours, but these have
proved to be dismal failures,
“People would just send more
e-mail, and call, a
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