Compusa Restocking Fee

Date: Mon, 23 May 1994 07:21:06 PDT From: Bruce_Rubin.Wbst845@xerox.com Subject: [!]CompUSA 10% restocking return policy for Apple products found on Hi, The evening of May 22nd, while beta testing (i.e. playing) Apple's eWorld, I drilled down through Computer Center:News & Industry Information:MacWEEK Online:MacWEEK Round Table:Tips to Mac the Knife and found a "conversation" regarding how CompUSA has a 10% restocking policy for Apple products! I posted this note on a Rochester, NY FC BBS (Mac's Last Stand 716-247-9056) and the one reply todate (last note of this message) makes it seem that this new policy might be more Apple's than CompUSA's fault. I haven't heard of this new policy of Apple's affecting other stores. While it is not uncommon for manufacturers to get very very tough on their suppliers, this is the first time that I have heard of a sales outlet getting beat up! Bruce =========== Subj: COMP USA's new Apple policy 94-05-11 21:31:58 PDT From: NormR If you aren't aware, COMP USA as of 5/1/94 instituted a new policy against only APPLE equipment, They now charge a 10% restocking fee if you return any Apple product within 30 days. I for one, will not buy another item from them with that type of discriminatory policy and will write about it in my newsletter telling everyone else not to shop there either. Subj: CompUSA big mistake 94-05-12 20:41:29 PDT From: Todd 4ta I always dreaded shopping at CompUSA, especially when having to deal with a return ('talk to him, go over there, sign this, wait here, ...'). This new restocking fee policy is the final mistake they will make for me. I just bought a PowerPC Upgrade Card before May 1, and I might just return it for the heck of it! There are so many other options in most cases, but Apple seems to like CompUSA and gives them preferential product stocking treatment. I have met only one person at CompUSA that knew anything about Macs (@ San Bruno, CA). Subj: BOYCOTT COMP USA 94-05-12 20:45:05 PDT From: NormR Lets get the message out to everyone, even user groups, BOYCOTT COMP USA Subj: CompUSA. . . 94-05-13 16:23:06 PDT From: IDIVISEeW I don't think a boycott is necessary. The level of service, technical knowledge and product stocking will eventually lead to their adjusting or getting smaller. As I live in the vacinity of a CompUSA, I often visit the store(always against my better judgement, but with a hope the trip will provide what I need). I cannot find the items (hardware or software) more then 75% of the time. When I do, the price(s) are nowhere to be found. The salespeople are usually too busy giving the wrong information to 'windoze' people to be of any help. I've had to demonstrate how to reboot their PowerBooks, etc. while they fumbled around. . . In the many trips I've made, I've actually purchased only one thing. . . a CPU vertical stand. Both my company and I have decided not spend anymore…