Old Sony Drive Fix

Date: Mon, 15 Mar 93 12:22:03 GMT From: knight@swfmc1.SINet.SLB.COM (Francis Knight, SIEM UK Felixstowe) Subject: Hard Drive Stiction problems: a follow-up sasg0244@uxa.cso.uiuc.edu (Steven Arthur Sivier) writes in response to my query last week: >You mean its Sony drives that have the stiction problems? I thought it >only affected Quantum drives. It happens I have an old 40 Meg Sony drive >(Model SRD2040A-02) from out of a IIcx that refuses to spin anymore. Can >I get this repaired (or replaced) for free or should I just toss it? I sure do. I went through this same loop last summer with my own SE/30 with a Sony drive. I had to do some research on behalf of my qualified Apple dealer, natch, but got a free replacement. Now he sounds most knowledgeable, as I discovered when I phoned him last week in relation to the firm's machine, until I got to the word "Quantum", whereapon: problem not known. I thought the Quantum problem was more widely known, but strangely, nobody has (yet) confirmed it in response to my query last week. You have until August 15 of this year to swap drives from the affected batches! Appended is the 8/91 Apple Service Notice, previously filed as report/old-quantum-drive-fix.txt. It more properly should be report/old-sony-drive-fix.txt. Cheers, Francis K. -=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-= SERVICE NOTICE: 20MB/40MB HARD DRIVE REPAIR EXTENSION PROGRAM ( Copyright 1991, Apple Computer Inc.) OVERVIEW We have discovered that a certain batch of half-height internal 3.5" 20MB and 40MB hard drives and some external 3.5" 20MB and 40MB drives may have been subjected to disk media contamination. These drives may experience a number of different symptoms, as fully described later on in this notice. To address this problem, Apple is offering a 20MB/40MB Hard Drive Repair Extension Program for customers and Service Providers with drives manufactured four years ago or later that meet all the criteria below. A new drive, P/N 661-1629, has been substituted for the problem drives. DRIVE IDENTIFICATION INFORMATION * Definition of 20MB/40MB Symptoms * Stiction problems: Platter does not spin up after drive has been powered down for period of time. * Head crashes: Drive may or may not mount, and data may be corrupted. * Soft errors: Disk continually goes in and out of seek mode. * Model and Serial Number The affected 20MB and 40MB drives were manufactured in Macintosh( SE, Macintosh SE/30, Macintosh II, Macintosh IIx, Macintosh IIcx/IIci, and Macintosh IIfx computers. The problem also affects some external 3.5" 20MB and 40MB configurations. Additionally, these drives were used as Service repair modules under P/N 661-0612 (20MB) and P/N 661-0464 (40MB). Because of the problem, all new and existing orders for 20MB drives (P/N 661-0612) will automatically receive a 40MB drive (P/N 661-1629). If you have any questions regarding qualific…