Adb Pshop Technotes

Photoshop 5.x Technical Notes Ë Technical Support updates these documents frequently. You can find the updated versions in the Technical Solutions database in the Customer Support section of the Adobe Web site: http://www.adobe.com Titles can change. Search on the document number given in the bookmark. ©1999 Adobe Systems Incorporated. All Rights Reserved. Adobe Customer Support Services Error or Freeze When Installing Photoshop in Mac OS What's Covered Causes of Errors or Freezes During an Installation Which Solutions to Try for Specific Errors Cleaning Up After an Installation Fails Solutions What to Do If These Solutions Don't Work The solutions in this document address most errors and freezes that interrupt the Adobe Photoshop installer. However, this document does not address the installer rejecting your serial number or problems upgrading from earlier versions of Photoshop. For these problems, contact Adobe Customer Services at 800-492-3623. You can solve most of these errors and freezes by following Solution 1. Sometimes a specific error indicates you should try specific solutions first, as shown the section "Which Solutions to Try for Specific Errors." However, many different factors can cause these errors, so you may need to try all given solutions. If the installer freezes or returns an error not listed below or in Adobe's Technical Solutions database (http://www.adobe.com/supportservice/custsupport), work through all the solutions. You can find known installation issues by searching Adobe's Technical Solutions database for "photoshop and install" and words from the error. Note: You must install Photoshop on a computer that meets the minimum system requirements shown in the user guide. Also, do not copy a back-up of the Photoshop folder to your hard drive instead of using the Photoshop installer. Not only can this carry problems from one hard drive to the next, but it does not include necessary files installed outside of the Photoshop folder. Causes of Errors or Freezes During an Installation Many system variables can interfere with an installation. The usual cause is software that loads automatically, such as system extensions, control panels, and third-party device drivers. Damaged application or system files can also be the cause. In a few cases, hardware problems interfere. Which Solutions to Try for Specific Errors If the installer returns one of the following errors, try the given solutions in sequence before trying the other solutions. "This installation requires a System folder on the destination drive. The installation has been canceled. 1008:1, -48 Duplicate File Name," followed by "An error occurred that prevented the installation from completing" -- Solution 5. "This transaction has expired." The Photoshop installer doesn't actually return this error; the Adobe Photoshop Registration program does. If you ca…