Airport and cable modem... HELP.

what colour base station--graphite or white?

using the lastest airport updates?

what version of the Mac OS?

the white base station. with the latest airport software uploaded to the base, on a LCD imac. on OS X 10.2.

any suggestions will help, thanks.

enter the DNS numbers in the proper fields in the base station's options/config (available via the airport admin utility). I had to do this in order to get a (white) base station to work with DSL--it wasn't enough to connect it and turn on PPPoE; I had to enter the DNS server IP addresses and it worked after that.

you might give it a try.

I'm not certain that Time Warner does this, but lots of cable providers authenticate their users by checking the MAC address of the network card that's connected to the modem. If your father set up his system with the iMac originally, then switched to the ABS, the modem sees a different network card (the ABS, like all ethernet devices, has a MAC address), so it refuses to connect.

Your father has two courses of action available, and which one he takes depends on what his terms of service are. If Time Warner only allows a single computer to be connected to the modem, then he should probably invest in a gateway router that will "clone" his iMac's MAC address. They're available at a lot of outlets, such as BestBuy, Office Depot and OfficeMax, and can be had for less than $50. I offer this as the first option because many, if not most cable operators refuse to support more than one computer connected to the modem.

The second course of action, if his terms of service allow it, is to call his tech suppport number and tell them that he's changed network cards. He may have to read off the number on the bottom of the ABS (it's six hexidecimal numbers in the form xx-xx-xx-xx-xx), or they may simply tell him to unplug the ethernet cable from the modem, wait ten minutes and plug it back in. However, I doubt that the Great Satan of All Media is going to play nice with your Dad, so make sure you both read those terms of service before you procede.

I'm running RoadRunner as follows:
New base station connected to the cable modem.
iMac w/ airport card downstairs
Wallstreet w/ airport card in another room
iBook w/ airport card roving throughout the house.

No problems.

My understanding of RR is that they will authorize and service use for a single computer. In the event you wirelessly "attach" other computers, they will only be responsible for problems you have with the "authorized" computer. RR does not prohibit one from adding additional computers and there is no extra charge for so doing.

You will set base station per instructions and tcp/ip to airport and DHCP

Hope this helps/E

instead of calling about the MAC address, you can often power down your cable modem. just unplug it--kill its power. now configure your base station (you can use the airport setup utility, rather than airport admin util, for simplicity) and power on your cable ethernet modem. then power on base station. for modems that don't like switching MAC addresses, this is usually a solution (unless you have a *really* persistent sucker ).

I agree this will probable fix your issue. In addition if you've already set up your base station with the proper information you probable just need to power everything down and then start powering them on again--> Cable modem, Airport, computer.

Also, for DNS information, rather than using your cable companies DNS numbers you can also just use the Airport base stations number there, 10.0.1.1

Thanks for all the replies.... the hardware ID # (MAC address thing was right). All we had to do to fix it was reset the cable modem. the airport works like a charm with the iMac now.


now, for part II.....


They also have a few PC's they want to be able to access the airport network. We have installed Linksys Wi-Fi cards on them and installed the drivers. Here's what happended. When we go to the network control panel in windows and select the wi-fi (airport) selection, Windows recognizes the airport (It shows the name of the base station automatically) and it shows that it is getting a strong signal, but the net connection still isnt working. Is this a config error on the PC's or on the Airport base? Any ideas on this one?

Thanks for all the help...A little more please?

you might check the old networking threads. I know the search function probably *still* doesn't work, but set the topics to display the latest possible threads, and see what is available. We get lots of questions like that--getting PCs working with airport--so the stored sum of our human knowledge should be around.

if you don't have any luck, let us know.
glad the imac/cable/airport is working!

You might also check the Apple Boards too. They have a Airport PC area.
http://discussions.info.apple.com/W...xdAX.2@.effe91f

Thanks for the apple support link. still searching it. I tired to search the macnn forums, but the search feature doesnt seem to be working now. If anyone has a suggestion I would appreciate it.

thanks.

here's something. I went to the Linksys web site, support section, and found this.

http://kb.linksys.com/cgi-bin/om_is...rev.nfo&record={1B}&softpage=IKW_ENU_JDocView

It says how to config the base station from winows, but I dont want to do that, its allready configured right (i think). But could I use this app to get the wi-fi cards working on the airport?

thanks

and sometimes the solution is embarrassingly obvious ... I couldn't get my cable modem to work with Airport until I ... uh... remembered to ... uh unplug the RJ-11 jack from the base station.